At a Glance
- Tasks: Support customers with Microsoft CRM queries and manage support calls to resolution.
- Company: Join Elite Dynamics, a forward-thinking tech company focused on customer engagement.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Flexible working hours with a vibrant team culture and room for career advancement.
- Why this job: Make a real difference by helping clients optimise their use of Microsoft technologies.
- Qualifications: Experience with Microsoft Customer Engagement and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Microsoft Customer Engagement Support Consultant who will be responsible for:
- Responding to customer support queries, logged via telephone, email and through our on-line customer support system
- Proactively Investigating Support calls and managing them through to completion
- Liaise with other Elite Dynamics Professional Services team and 3rd party software providers
- Communicating with customers and 3rd Party suppliers
- Managing your Support calls
- Managing SLA's (Service Level Agreements) and making sure there are no breaches
- Providing KPI reports to the Customer Service Manager.
ESSENTIAL SKILLS
- Microsoft Customer Engagement experience
- Microsoft Power Platform Experience: Power BI / Power Automate / Power Apps / Power Pages / Copilot Studio
- Experience with training
- Excellent Communication and Customer facing skills
- Understanding of the Microsoft Office 365 stack
- Experience in a support and consultative role
DESIRABLE SKILLS & EXPERIENCE
- Knowledge of the hospitality or real estate industries
- Demonstrable evidence of using Microsoft Power Platform
PERSONAL SKILLS
- A professional attitude.
- Excellent written and oral communication skills.
- An ability to be self-motivated and driven to achieve professional goals.
- The ability to work on your own initiative without supervision whilst contributing and participating to the team.
- Ability to manage workload and time according to SLA's
- Good attention to detail and investigation skills
- Resourceful, energetic, and enthusiastic, prepared to go the 'extra mile'.
OTHER REQUIREMENTS SPECIFIC TO THE JOB
- To undertake any reasonable task requested of you by your line manager, or other Elite Dynamics Management.
- Any tasks requested by other Elite Dynamics Management need to be discussed with your line manager.
LOCATION & HOURS OF WORK
At Elite Dynamics we champion our clients to utilise the power of tech to improve productivity and performance, and it's the same for our people. We offer a remote working policy for all employees, albeit some UK travel will be required for training, events and periodically scheduled company meetings. This role is a full-time home-based role, with typical working hours expected between 9am and 5.30pm, although we do like to finish a little earlier on Fridays at 5pm. As expected with any senior role, you'll need to fulfil obligations of projects which might occasionally mean longer hours on evenings and weekends.
Microsoft CRM (CE) Support Consultant in Telford employer: Microsoft
At Elite Dynamics, we pride ourselves on being an exceptional employer that values innovation and employee growth. Our remote working policy allows for flexibility while fostering a collaborative work culture, ensuring that our Microsoft CRM Support Consultants can thrive in their roles. With opportunities for professional development and a supportive team environment, we empower our employees to achieve their goals and make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Microsoft CRM (CE) Support Consultant in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Microsoft. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Microsoft before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Microsoft CRM (CE) Support Consultant in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Microsoft:Your cover letter is your chance to shine! Tell us why you want to work at Microsoft specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Microsoft!
How to prepare for a job interview at Microsoft
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
