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For Companies At a Glance
- Tasks: Solve complex technical issues and collaborate with teams to enhance customer experience.
- Company: Join Microsoft, a leading tech giant known for innovation and inclusivity.
- Benefits: Enjoy flexible work options, professional development opportunities, and a vibrant company culture.
- Why this job: Make a real impact by improving products and mentoring others in a dynamic environment.
- Qualifications: Bachelor's degree in IT or related field; knowledge of cybersecurity and cloud computing is essential.
- Other info: Microsoft values diversity and offers equal opportunities for all applicants.
The predicted salary is between 28800 - 48000 £ per year.
Responsibilities
- Response and Resolution: You own, investigate, and solve complex customer technical issues, acting as an advisor to the customer. You collaborate within and across teams, leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
- Technical and Professional Development: You deepen your technical and professional proficiency to resolve complex customer issues through training and readiness activities.
- Product/Process Improvement: You engage with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools to improve Microsoft products.
Qualifications
- Bachelor's degree in Computer Science, Information Technology (IT), or a related field, along with technical support, consulting experience, or equivalent experience.
- Knowledge of network security principles, cybersecurity fundamentals (encryption, authentication, authorization), cloud computing, TCP/IP stack, DNS principles, HTTP methods, Microsoft Azure, network protocols, Windows and Linux server environments, Active Directory, and Azure Active Directory.
- Basic scripting skills are a plus.
- Fluent in reading, writing, and speaking English.
- Ability to meet Microsoft, customer, and government security screening requirements, including passing the Microsoft Cloud Background Check upon hire and every two years.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, gender, disability, or other protected characteristics. For accommodations during the application process, please send a request via the Accommodation request form.
Technical Support Engineering employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineering
✨Tip Number 1
Familiarise yourself with Microsoft products and services, especially Azure and the various network protocols mentioned in the job description. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Engage with online communities or forums related to technical support and Microsoft technologies. Networking with professionals in these spaces can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Consider brushing up on your scripting skills, as they are a plus for this position. Even basic knowledge can set you apart from other candidates and show your willingness to learn and adapt.
✨Tip Number 4
Prepare for potential technical assessments by practising troubleshooting scenarios that involve complex customer issues. This will help you feel more confident and ready to showcase your problem-solving abilities during the interview process.
We think you need these skills to ace Technical Support Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and consulting. Emphasise your knowledge of network security principles, cloud computing, and any scripting skills you possess.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about technical support engineering. Mention specific experiences where you've solved complex technical issues and how you collaborated with teams to achieve results.
Showcase Your Technical Skills: In your application, clearly outline your technical skills related to the job description. Include your familiarity with Microsoft Azure, TCP/IP stack, and server environments, as well as any relevant certifications or training.
Prepare for Potential Questions: Anticipate questions related to troubleshooting techniques and your approach to mentoring others. Be ready to discuss how you would engage with engineering teams to improve products and processes.
How to prepare for a job interview at Microsoft
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of network security principles, cloud computing, and the TCP/IP stack. Be prepared to discuss how these concepts apply to real-world scenarios, as this will demonstrate your technical proficiency.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to walk through a complex technical issue you've resolved in the past. Highlight your investigative process and how you collaborated with others to find a solution, as this aligns with the role's responsibilities.
✨Emphasise Your Communication Skills
As a Technical Support Engineer, you'll need to explain complex concepts clearly to customers. Practice articulating your thoughts and consider how you would explain technical issues to someone without a technical background.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical challenges or customer interactions. Think about your approach to troubleshooting and how you would engage with Microsoft Engineering teams to improve products.
