Critical Environment Technician Manager (CETM) in Newport

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead Critical Environment Operations: Serve as a technical specialist in electrical, mechanical, controls, or generator systems, independently managing complex operational tasks.
• Monitor & Maintain Critical Infrastructure: Inspect facility equipment, systems, and infrastructure to identify potential risks, ensure reliability, and address abnormal conditions.
• Troubleshoot & Resolve Technical Issues: Perform preventive, predictive, and corrective maintenance, diagnosing and resolving equipment failures independently.
• Manage Incident Response: Lead onsite responses to critical incidents, coordinate repairs, and ensure operational issues are resolved safely and efficiently.
• Drive Operational Excellence: Maintain accurate equipment and maintenance records using CMMS, while developing and following standard, emergency, and maintenance operating procedures (SOPs, EOPs, and MOPs).
• Champion Safety & Collaboration: Uphold Microsoft’s safety, security, and compliance standards, provide technical guidance to colleagues, and embody Microsoft’s culture and values.

Qualifications

• High School Diploma, GED, or equivalent AND mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• People management experience.
• Experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.