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For Companies At a Glance
- Tasks: Collaborate with teams to enhance customer experience and troubleshoot service issues.
- Company: Join Microsoft, a leading tech giant known for innovation and inclusivity.
- Benefits: Enjoy flexible work options, competitive perks, and a supportive environment.
- Why this job: Be part of a dynamic team driving impactful product improvements and customer satisfaction.
- Qualifications: Experience with Windows 11, cloud services, and customer support is essential.
- Other info: Microsoft values diversity and offers accommodations for applicants with disabilities.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- Partner with the Software Engineering team to review architecture/design and provide feedback and guidance related to customer experience, support, and customer impact.
- Lead supportability efforts and troubleshoot service availability issues.
- Define metrics and analyze system performance.
- Drive process improvements within the team and the larger organization.
- Coordinate actively across multiple support teams.
- Collaborate with software engineering and production support teams to resolve issues.
- Manage bugs/DCRs related to problem management tickets.
- Identify costs associated with each problem management ticket.
- Document processes, methodologies, and technical instructions for Support Groups based on problem management findings.
- Enable customer support teams and partners in various technical subjects.
- Identify trends from customer calls and community data to drive product improvements.
Qualifications
Required Qualifications:
- Experience with production systems on Windows 11, Mobile Device Management, cloud-based services, and Autopilot deployments.
- Experience in a customer support or operations role with cloud-based services.
Other Qualifications:
- Ability to meet security screening requirements, including passing the Microsoft Cloud Background Check.
Preferred Qualifications:
- Experience leading supportability and troubleshooting for high availability enterprise systems.
- Excellent communication skills.
- Ability to handle ambiguity in a fast-paced environment.
- Sound troubleshooting skills in Client Support, Hardware/OS, and Networking.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to various protected characteristics. For assistance or accommodations due to disability, please contact us via the Accommodation request form. Benefits and perks may vary by employment nature and location.
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Microsoft Security Intune Customer Engineer employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Security Intune Customer Engineer
✨Tip Number 1
Familiarise yourself with Microsoft Intune and its functionalities. Understanding how it integrates with Windows 11 and Mobile Device Management will give you a solid foundation to discuss your insights during interviews.
✨Tip Number 2
Network with professionals in the field, especially those who work with Microsoft products. Engaging in relevant forums or LinkedIn groups can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes or resolved issues in previous roles. Highlighting your troubleshooting skills and experience with cloud-based services will set you apart.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and customer support. Being knowledgeable about current challenges and solutions in the industry will demonstrate your commitment and expertise during the interview.
We think you need these skills to ace Microsoft Security Intune Customer Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows 11, Mobile Device Management, and cloud-based services. Use specific examples that demonstrate your troubleshooting skills and customer support experience.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to collaborate with software engineering teams and your experience in leading supportability efforts. Mention any specific metrics or process improvements you've driven in previous roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples of how you've effectively communicated technical information to non-technical stakeholders or led cross-team collaborations.
Highlight Problem Management Experience: Detail your experience with problem management tickets, including how you identified costs and trends from customer interactions. This will demonstrate your analytical skills and ability to drive product improvements.
How to prepare for a job interview at Microsoft
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Microsoft Security Intune Customer Engineer. Familiarise yourself with concepts like cloud-based services, Mobile Device Management, and Autopilot deployments, as these will likely come up during your interview.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've handled service availability issues or managed problem tickets in the past. Highlight your sound troubleshooting skills in Client Support, Hardware/OS, and Networking, as these are crucial for the role.
✨Communicate Effectively
Since excellent communication skills are a must-have for this position, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in a way that is easy to understand, especially when discussing customer experience and support.
✨Demonstrate Collaboration
This role requires active coordination across multiple support teams. Prepare to share examples of how you've successfully collaborated with others in previous roles, particularly with software engineering and production support teams, to resolve issues and drive process improvements.
