At a Glance
- Tasks: Lead a dynamic team to drive customer success in the public sector through innovative cloud solutions.
- Company: Join Microsoft, a global leader in technology and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Exciting role with excellent career advancement opportunities in a collaborative environment.
- Why this job: Make a real impact by empowering organisations to achieve more with cutting-edge technology.
- Qualifications: Experience in customer success and strong leadership skills required.
The predicted salary is between 40000 - 200500 £ per year.
Microsoft is on a mission to empower every person and every organisation on the planet to achieve more. Our culture is centred on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day. Customer Success at Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and customer success offerings.
As a Leader/Manager of a Customer Success Account Manager (CSAM) team, you will lead a high-performing team of Customer Success Account Managers (CSAMs), that are well versed in cloud adoption, program delivery management practices and technology trends. This role will help fuel customer success through your leadership and innovation with business, customer and team engagement.
The CSAM Manager is accountable for driving the three core tenants of Customer Success Account Management, demonstrating and owning critical partnerships with internal and external stakeholders:
- AI Transformation: Helping customers transform their organisations through AI, translating strategic ambition into business outcomes.
- Consumption & Usage Excellence: Driving value with our customers on the technology investments they have made, representing customer success through all deal phases.
- Customer Health Excellence: Strategically engaging with customers pro-actively on their Cloud & Security health, leadership on Crisis Excellence and managing risks through project and service delivery.
The above three are underpinned by Delivery Excellence: ensuring quality customer success plans are in place with customers, ensuring all key resources are leveraged to land plans, including Unified contracts. The CSAM Manager is responsible for driving customer value through effective use of Microsoft’s cloud platforms, fulfilling key contractual obligations and delivery governance for their portfolio of accounts.
The CSAM Manager is a key business, industry and people leader responsible for:
- Talent acquisition and planning, on-boarding, developing, coaching, mentoring and evaluating Customer Success Account Managers.
- Building a high performing team that is diverse and inclusive.
- Strong partnering with all required Microsoft stakeholders to drive role clarity, account coverage, project assignment, effective cross-team collaboration and acceleration of multi-cloud consumption activities.
- Coaching and enabling the team to accelerate cross cloud workload projects to production, including technical readiness, blocker escalations and technical resource orchestration.
- Ensuring the team delivers high quality production deployments that are resilient and successful.
- Driving Customer Health and operational excellence, including timely consumption opportunity management, high-quality reporting and insights and delivery portfolio health.
We are looking for a highly motivated and passionate business and people leader to lead a team and a portfolio of accounts with a significant amount of cross-functional cloud services, enabling cloud adoption and success for our customers.
Qualifications:
- Experience in customer success, technology sales, consultative or program delivery, preferably within Enterprise Public Sector.
- Experience in directly managing people and virtual teams across functions, demonstrating leadership in driving an inclusive and collaborative culture.
- Experience in driving transformation, organizational and business change while delivering results with customers.
- Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers.
- Thought leader with executive presence, including the ability to hold CxO and BDM level discussions.
- Proven ability to map the customer’s needs to solutions, understanding Enterprise cloud workloads.
- A desire and passion to work in the Public Sector.
- Bachelor's degree, beneficial within Computer Science, Information Technology or business.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations and ordinances.
Manager : Customer Success Account Management (Public Sector) in London employer: Microsoft
At Microsoft, we pride ourselves on being an exceptional employer, particularly for the role of AI Business Solution Sales Manager. Our culture is rooted in innovation, inclusivity, and continuous learning, providing employees with ample opportunities for professional growth while working in a dynamic, fast-paced environment. With a strong focus on collaboration and customer success, our team members are empowered to make a meaningful impact, supported by industry-leading resources and a commitment to employee development.
