Data Center Critical Environment Technician Manager in London

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• People Management
  • Lead with empowerment and accountability—model strong leadership, coach for high performance, and invest in team growth.
  • Set clear goals, enable cross-team collaboration, and support continuous learning.
  • Build, develop, and retain diverse, high-performing teams.
• Operations & Incident Management
  • Lead critical datacenter operations across electrical, mechanical, and systems infrastructure.
  • Monitor performance using telemetry and CMMS tools, ensuring reliability and rapid issue identification.
  • Own incident response, driving resolution, root cause analysis, and continuous improvement.
• Maintenance & Technical Excellence
  • Oversee planned, predictive, and corrective maintenance to ensure uptime and performance.
  • Act as a subject matter expert, guiding troubleshooting and supporting vendor activities on-site.
  • Ensure all work is executed safely and in line with operational standards and procedures.

Qualifications

• High School Diploma, GED, or equivalent AND mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.
• People management experience.
• Experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Background Check Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.