At a Glance
- Tasks: Empower enterprise customers to achieve success with Microsoft products and services.
- Company: Join Microsoft, a global leader in technology and innovation.
- Benefits: Competitive salary, diverse community, and opportunities for career growth.
- Other info: Dynamic environment with a focus on collaboration and continuous learning.
- Why this job: Be the key player in transforming customer experiences with cutting-edge cloud solutions.
- Qualifications: Passion for technology and proven experience in customer success roles.
The predicted salary is between 70000 - 133900 £ per year.
With over 17,000 employees worldwide, the mission of Microsoft’s Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
As Customer Success Account Manager (CSAM), you are the primary delivery lead and a partner for our more strategic enterprise customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.
The CSAM role in the Customer Success Unit at Microsoft will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
Responsibilities:
- Customer Relationship Management: Nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals.
- Customer Success Leadership – Consumption Leadership: De-risk and accelerate the delivery of Microsoft solutions and take ownership of team orchestration and coordination that accelerates production level consumption and customer adoption across all three clouds.
- Customer Success Leadership – Customer Strategy and Growth: Engage with customers and demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
You will bring to us:
- A passion for technology, driving customer value, strategic outcomes, while working with the best people in the industry.
- A growth mindset to be a part of an elite team of diverse individuals focused on making our customers successful.
- A proven ability to partner with account teams to build and retain customer relationships.
- A track record of providing leadership and orchestration of an internal delivery team.
- Exceptional communication, presentation, and facilitation skills.
- An ability to multi-task and work in a dynamic environment with constant change.
- An insatiable appetite for learning, curious, optimistic, empathetic and emotionally intelligent.
- A willingness and ability to travel (national) when required: 0-25%.
Qualifications:
- Bachelor’s degree in Business, Sociology, Psychology, Computer Science, or related field AND strong experience in customer success, solution delivery, practice management, customer-facing consulting, OR portfolio management.
- Proven years of experience in customer success or related industry roles.
- Certification in relevant Microsoft solutions (e.g., Azure, M365) or similar solutions.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer.
Customer Success Account Manager - Enterprise customers in London employer: Microsoft
Microsoft is an exceptional employer that fosters a culture of inclusion, innovation, and growth, making it an ideal place for Customer Success Account Managers to thrive. With a commitment to empowering employees through continuous learning and career development opportunities, you will be part of a dynamic team dedicated to driving customer success in a fast-paced environment. Located in the UK, you will enjoy a collaborative work atmosphere that values respect, integrity, and accountability, ensuring that every employee can contribute meaningfully to our mission of helping customers achieve more.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Manager - Enterprise customers in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Microsoft. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Microsoft before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Account Manager - Enterprise customers in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Microsoft:Your cover letter is your chance to shine! Tell us why you want to work at Microsoft specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Microsoft!
How to prepare for a job interview at Microsoft
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
