Cloud Solution Architecture : AI Apps & Agents in London

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products.

We are looking to hire hands-on Cloud Solution Architect (CSA) to join our diverse, talented, high performance, and innovative Technical Success team within the AI Apps & Agents focus area. The position is deeply technical and highly solution focused with unique opportunities to work on the most challenging and exciting projects within Microsoft, as well as providing an opportunity to drive feedback into core Microsoft products to help improve our platforms. CSAs are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to remove customer production blockers.

Responsibilities:

• Customer-Centric Approach: Understand customers' AI transformation business priorities and success measures. Innovate with AI Application solutions that drive business value.
• Ensure Solution Excellence: Deliver solutions with high performance, security, scalability, maintainability, repeatability, reusability, and reliability upon deployment. Gather insights from customers and partners.
• Business Impact: Drive Consumption Growth: Develop opportunities to enhance Customer Success and help customers extract value from their Microsoft investments.
• Unblock Customer Challenges: Leverage subject matter expertise to identify resolutions for customer blockers. Follow best practices and utilize repeatable IP.
• Architect AI Applications & Solutions: Apply technical knowledge to design solutions aligned with business and IT needs. Create Innovate with AI roadmaps, lead POCs and MVPs, and ensure long-term technical viability.
• Technical Leadership: Advocate for Customers: Share insights and best practices, collaborate with the Engineering team to address key blockers, and influence product improvements, roadmap and feature prioritization.
• Continuous Learning: Stay updated on market trends, collaborate with the AI technical community, and educate customers about the Azure AI platform.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, Engineering, Business OR related field AND proven experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
• The ability to convey the business needs and value of proposed solutions, plans, and risks to stakeholders and decision makers.
• The ability to build trusted advisor status and deep relationships across stakeholders through an understanding of customer needs and technologies.
• Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to