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- Tasks: Build relationships with partners and support their success in healthcare solutions.
- Company: Join Microsoft, a leader in innovative healthcare technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact in healthcare by empowering partners with cutting-edge solutions.
- Qualifications: Master's or Bachelor's degree in relevant fields with experience in customer success.
- Other info: Dynamic role with less than 25% travel and excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Health & Life Sciences Partner Success Manager
Join to apply for the Health & Life Sciences Partner Success Manager role at Microsoft.
Overview
There has never been a more exciting time to be working in healthcare at Microsoft. Our Health & Life Sciences organization (HLS) is an interdisciplinary team of product managers, designers, engineers, service professionals, and clinicians who are designing, developing and deploying next-generation healthcare solutions powered by the Microsoft Cloud for healthcare organizations around the world. Microsoft partners will help us to deploy these solutions. As an HLS Partner Success Manager, you will be an integral member of a team within Microsoft HLS that is working to enable and support partners to help clinicians take full advantage of these powerful solutions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Enable partners to achieve their business outcomes based on their investments in Microsoft Dragon Copilot and related Microsoft healthcare solutions.
- Leverage knowledge of the Healthcare industry and expertise on our solutions to empower partners to achieve maximum potential with Microsoft to ensure the best outcomes for end customers.
- Use a consultative approach to help partners build a services practice around Dragon Copilot and drive rapid adoption across their end user base.
- Provide feedback and insights to assist partners in realizing their digital and business transformational outcomes for end users.
- Build and enhance trust with internal and external teams through networking and engagement regarding important partner initiatives, needs, and issues.
- Build relationships with assigned partners and serve as a point of contact for non-sales related questions, needs, problem solving, and service maximization.
- Support partner onboarding and drive partner initial skilling and ongoing education towards product specialization.
- Ensure partners have access to resources, education and toolkits to successfully deploy customer implementations.
- Provide partners with assistance and information regarding any services, readiness needs, or technical needs they may have.
- Ensure partners are supported in activities to drive customer utilization and adoption of Microsoft healthcare solutions.
- Conduct Partner Health Checks based on agreed KPIs by tier and partner type.
- Communicate and educate partners on latest product and version updates and roadmaps.
- Collaborate with sales, cross-functional teams and other subject matter experts to ensure continued partner success.
- Regularly review partner pipeline, status of implementation projects, and end customer adoption to help drive priorities, adoption, and expansion.
- Less than 25% travel for strategic partner meetings and skilling events.
Qualifications
Required Qualifications:
- Master\’s Degree in Business, Engineering, Technology, or related field AND 1+ year(s) related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management).
- OR Bachelor\’s Degree in Business, Engineering, Technology, or related field AND 2+ years related work experience (e.g., consulting, pre-sales/post-sales, business analysis, technical sales, technology solutions, change management) or equivalent experience.
- Proven experience in customer success, account management, project management or healthcare technology implementation.
- Strong understanding of EHR systems and clinical workflows.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to manage multiple projects and priorities in a fast-paced environment.
- Familiarity with Microsoft tools including Microsoft Copilot, Teams, and SharePoint.
- Strong interpersonal and relationship management skills and the ability to influence customer opinions and behaviors.
- Ability to lead cross-functional business and technical teams to provide quick and timely issue resolution.
- Strong analytical, organization and time management skills.
- Excellent communications skills, both written and verbal.
- Passion for customer service.
- Strong problem-solving skills.
- English speaking; knowledge of French or German is an asset.
Preferred Qualifications:
- Experience with Copilot or similar ambient voice technologies.
- Knowledge of NHS England compliance frameworks and UK healthcare systems.
- Background in clinical informatics or digital health transformation.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Business Development and Sales
- Industries: Software Development
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Health & Life Sciences Partner Success Manager employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health & Life Sciences Partner Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the health and life sciences field. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in healthcare technology and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by researching Microsoft’s latest healthcare solutions and understanding their impact. Be ready to discuss how your experience aligns with their goals, especially around Dragon Copilot and partner success strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Health & Life Sciences Partner Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Health & Life Sciences Partner Success Manager role. Highlight any relevant experience in customer success, project management, or healthcare technology to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at Microsoft. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your written communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Microsoft
✨Know Your Stuff
Make sure you have a solid understanding of Microsoft’s healthcare solutions, especially Dragon Copilot. Familiarise yourself with EHR systems and clinical workflows, as these are crucial for the role. Being able to discuss how these technologies can drive partner success will impress your interviewers.
✨Showcase Your Relationship Skills
As a Partner Success Manager, building relationships is key. Prepare examples of how you've successfully managed partnerships or client relationships in the past. Highlight your communication and stakeholder management skills, as these will be vital in this role.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve issues quickly or manage multiple projects. Be ready to explain your thought process and how you prioritised tasks to achieve successful outcomes.
✨Stay Updated on Industry Trends
Keep abreast of the latest trends in healthcare technology and compliance frameworks, particularly in the UK. Showing that you're knowledgeable about the industry will demonstrate your passion and commitment to the role, making you a more attractive candidate.