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For Companies At a Glance
- Tasks: Diagnose and troubleshoot IT issues while ensuring minimal disruption to customers.
- Company: Join Microsoft, a leading tech giant known for innovation and inclusivity.
- Benefits: Enjoy perks like flexible work options, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values accountability and offers hands-on experience in tech.
- Qualifications: High school diploma or IT-related degree; basic knowledge of computer hardware required.
- Other info: Microsoft is committed to diversity and provides equal opportunities for all applicants.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
- Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying informed about the status of others' work.
- Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
- Embodies our culture and values.
Qualifications
Required Qualifications:- High school diploma, HND or Degree in IT related discipline and basic knowledge of computer hardware and components, along with relevant experience supporting IT equipment or related technology.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check, which must be passed upon hire/transfer and every two years thereafter.
- Extensive experience supporting IT equipment or related technology.
- Applicable certifications such as CompTIA (A+, Server+, Network+) and Basic Structure Cabling (BSC).
Data Center Technician employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Technician
✨Tip Number 1
Familiarise yourself with the specific hardware and software used in data centres. Understanding the common components and their functions will help you troubleshoot effectively during interviews.
✨Tip Number 2
Gain hands-on experience by volunteering or interning in IT support roles. This practical knowledge will not only enhance your skills but also demonstrate your commitment to the field.
✨Tip Number 3
Network with current or former Data Center Technicians. They can provide insights into the role and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Stay updated on the latest trends and technologies in data centre operations. Showing that you are knowledgeable about advancements in the field can set you apart from other candidates.
We think you need these skills to ace Data Center Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Data Center Technician position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with IT equipment, troubleshooting, and hardware support. Mention specific examples where you successfully diagnosed issues or contributed to a team environment.
Showcase Certifications: If you have any relevant certifications such as CompTIA A+, Server+, or Network+, be sure to include them in your application. This can set you apart from other candidates and demonstrate your commitment to the field.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also reflects your understanding of Microsoft’s culture and values. Express your enthusiasm for the role and how you can contribute to a positive team environment.
How to prepare for a job interview at Microsoft
✨Know Your Hardware
Brush up on your knowledge of computer hardware and components. Be prepared to discuss your experience with IT equipment, as well as any relevant certifications you may have, like CompTIA A+ or Server+.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your troubleshooting abilities. Think of specific examples where you quickly identified issues and resolved them, especially in a data centre environment.
✨Emphasise Teamwork
Highlight your ability to work collaboratively. Share experiences where you assisted other technicians or contributed to team meetings, showing that you value a positive team environment.
✨Understand Safety Protocols
Familiarise yourself with safety protocols related to data centres. Be ready to discuss how you ensure proper grounding, staging, and cabling during your work to minimise disruption and maintain safety standards.
