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- Tasks: Join our team to drive customer success through insightful analytics and business transformation.
- Company: Microsoft UK has empowered the IT market for over 40 years, partnering with various sectors.
- Benefits: Enjoy a collaborative culture, growth mindset, and opportunities for professional development.
- Why this job: Be part of a global finance community that values innovation, inclusion, and accountability.
- Qualifications: Bachelor's or Master's in Business, Finance, or related field with relevant financial analysis experience.
- Other info: Work closely with a dynamic team and contribute to impactful business decisions.
The predicted salary is between 48000 - 72000 £ per year.
Customer Success Finance role business partners with our CSU organisation of over 500 employees and the Support sales team, being a key member of the CSU leadership team. The CSU organisation is responsible for ensuring deployment of products across the Microsoft portfolio.
The UK Customer Success Finance will be an active member of a global community of corporate and regional Finance experts. The successful candidate will develop deep subject matter expertise on commit to close metrics, ECIF yield, CSU resource allocation and the Support Billed Revenue.
Microsoft UK is a single subsidiary area and is part of EMEA. Microsoft has been in the UK for over 40 years and has been a key enabler of the market IT growth through solid partnership with Governments, Enterprise, small and medium as well as IT partners and consumer partners in the UK. The UK Finance team has the responsibility to partner with sales and marketing teams within the UK. Microsoft Finance is a truly global finance team and you will be part of the WW community of Business Applications Finance Managers to make each other great and build on each other.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Business Partnership
- Drive the UK business conversation through insightful and actionable analytics around customer success and deployment.
- Drive business transformation focusing on Digital Transformation Wins from Consulting and translating into Azure Consumption, New Business Models.
- Drive Azure consumption growth strategy with Customer Success organization, Support focus areas, such as Unified, Commercial attach and whitespace opportunities.
- Drive productivity insights for CSU resources.
- Provide insight into the progress on large deals with monthly/quarterly reviews of progress in actual ECIF and consumption versus the planned ECIF and consumption.
- Support on compliance matters.
Finance Partnership
- Work closely with the rest of the UK finance team members and build a joint sense of ownership and accountability behind investments and business actions to drive equitable growth across all customer segments.
- Understand local business blockers, leverage the WW & EMEA communities & play a leading role to exchange learnings and best practices to drive resolution.
Finance Excellence
- Track Key metrics including Azure Committed Pipe $ and close velocity, Support, Migration tracking, MACC tracking, ECIF yield.
- Lead the outlook, forecast and budget processes for Support and ISD, with focus on accuracy and business accountability.
Qualifications:
Required Qualifications (RQs)
- Bachelor’s Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND experience in financial analysis, accounting, controllership or finance, or related field.
- OR Master’s Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND experience in financial analysis, accounting, controllership or finance, or related field.
- OR equivalent experience.
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Customer Success Finance Manager employer: Microsoft
Contact Detail:
Microsoft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Finance Manager
✨Tip Number 1
Familiarize yourself with Microsoft’s Customer Success strategy and how it aligns with financial metrics. Understanding the key performance indicators like ECIF yield and Azure consumption will help you speak the same language as the team during interviews.
✨Tip Number 2
Network with current or former employees in the finance department at Microsoft. They can provide insights into the company culture and specific challenges faced by the Customer Success Finance team, which can be invaluable during your application process.
✨Tip Number 3
Stay updated on the latest trends in digital transformation and how they impact financial strategies. Being able to discuss recent developments in Azure and their implications for customer success will demonstrate your proactive approach and industry knowledge.
✨Tip Number 4
Prepare to showcase your analytical skills through real-world examples. Be ready to discuss how you've used data to drive business decisions or improve processes in previous roles, as this is crucial for the Customer Success Finance Manager position.
We think you need these skills to ace Customer Success Finance Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Finance Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in financial analysis, business partnership, and any specific metrics mentioned in the job description, such as Azure consumption or ECIF yield. Use quantifiable achievements to demonstrate your impact.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Microsoft’s mission and values. Discuss how your background in finance and your ability to drive business transformation can contribute to the success of the CSU organization.
Highlight Collaboration Skills: Since the role emphasizes collaboration with various teams, make sure to include examples of how you have successfully worked with cross-functional teams in the past. This will show your ability to thrive in a collaborative environment.
How to prepare for a job interview at Microsoft
✨Understand the Business Partnership Role
Make sure you grasp the importance of business partnership in this role. Be prepared to discuss how you can drive insightful analytics around customer success and deployment, and how your previous experiences align with these responsibilities.
✨Showcase Your Financial Acumen
Highlight your experience in financial analysis and how it relates to the metrics mentioned in the job description, such as ECIF yield and Azure consumption. Be ready to provide examples of how you've successfully tracked and reported on key financial metrics in past roles.
✨Demonstrate Collaboration Skills
Since this role involves working closely with various teams, emphasize your ability to collaborate effectively. Share specific instances where you've worked with cross-functional teams to achieve common goals, especially in a finance context.
✨Embrace Microsoft's Values
Familiarize yourself with Microsoft's mission and values, particularly around growth mindset, innovation, and inclusion. Be prepared to discuss how you embody these values in your work and how they influence your approach to finance and business partnerships.
