UK & Ireland Consulting Practice Lead in City of Westminster

Overview

Drive Transformational Customer Outcomes & Experience Creates a customer‑centric culture within the practice that drives digital transformation and ensures customer satisfaction across the entire operating unit by directly owning customer relationships.

Improve customer experience by identifying trends across industries and regions, implementing programs that enhance processes, organizational design, and resource utilisation.

Lead the delivery of complex technology programs from solutioning through to closure, ensuring contracted outcomes and measurable business value are delivered for customers.

Drive deal design, coach teams on processes and leveraging assets, and IP for high‑impact engagements.

Alleviate customer blockers as a point of escalation by working with direct reports and key stakeholders to manage customer escalations and resolve issues at the practice level.

Lead operational & financial delivery, owning financial performance for a portfolio of consulting contracts, ensuring the achievement of critical targets such as Commercial Cloud Consumption or usage rates that deliver ROI for the customer and Microsoft.

Manage P&L for the practice with a focus on consulting revenue & margin, and utilisation through a disciplined rhythm of business.

Ensure governance and delivery excellence across the portfolio while balancing customer and Microsoft priorities.

Drives action plans and continuous improvement plans to increase maturity of organization and delivery quality using feedback from others and industry standards.

Enable pipeline creation & pre‑sales success, partner closely with Services Sales to generate pipeline, provide leadership in pre‑sales solutioning, and engage with customers to demonstrate delivery credibility and accelerate deal closure.

Establish collaborative rhythms across the Enterprise Account Teams and Customer Success to achieve consumption and usage goals and to drive customer value.

People Leadership

Build organizational capability to drive change and meet evolving customer and partner needs.

Champion a learning culture and prioritise capability development as a foundation for success.

Create an inclusive culture that enables employees to thrive through collaboration and diversity.

Lead by example in hiring and developing a diverse workforce.

Develop talent through mentoring, coaching and succession planning.

Actively prepare future leaders and attract critical skills to strengthen the organisation.

Responsibilities

• Own the development and execution of a customer‑centric culture across the practice.
• Deliver transformational customer outcomes and experiences.
• Improve customer experience by identifying cross‑industry trends and implementing enhancement programs.
• Lead the delivery of complex technology programmes from solutioning through closure, ensuring contractual outcomes and measurable business value.
• Drive deal design, coach teams on processes, and leverage assets and IP for high‑impact engagements.
• Alleviate customer blockers and manage escalations at the practice level.
• Lead operational and financial delivery, owning the financial performance of consulting contracts.
• Manage P&L for the practice, focusing on consulting revenue, margin and utilisation.
• Ensure governance and delivery excellence across the portfolio while balancing customer and Microsoft priorities.
• Drive continuous‑improvement plans to increase organisational maturity and delivery quality.
• Enable pipeline creation and pre‑sales success, partner with Services Sales to generate pipeline.
• Establish collaborative rhythms across Enterprise Account Teams and Customer Success.
• Build and develop organisational capability, champion learning culture and promote diversity.

Qualifications

• Master’s or Bachelor’s or Technical University degree and significant years of technology‑related, business, professional services, consulting and sales experience or equivalent.
• Extensive experience delivering complex technology programmes with measurable business outcomes.
• Proven commercial acumen in solutions integration, consulting or programme delivery to enable risk mitigation of a complex P&L.
• Proven leadership managing large, cross‑functional technical teams within consulting and professional services environments.
• Strong background in project management and delivery oversight for enterprise‑scale initiatives, ensuring success on engagements with CXO‑level visibility and significant organisational impact.
• Demonstrated expertise in sales and account management, including driving large‑scale, complex customer engagements with full P&L responsibility in professional services or consulting contexts.

Compensation & Benefits

The typical base pay range for this role across United Kingdom is £105,800.00 – £195,100.00 per year. Certain roles may be eligible for benefits and other compensation.

Role Context

As a UK & Ireland Consulting Practice Lead, you’ll play a critical role in being accountable for consulting teams responsible for helping our customers transform and realise value from the Microsoft cloud and form part of the UK & Ireland Industry Solutions Delivery Leadership Team.

This high‑impact position involves accelerating our journey to AI‑first consulting – driving innovation, empowering teams, and redefining what’s possible for our customers.

This role will lead a multi‑disciplined technical and delivery team and establish a deep understanding of customer strategies and translating them into tangible customer and business outcomes that drive transformation.

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