At a Glance
- Tasks: Lead a team of technicians in a dynamic data centre environment.
- Company: Join Microsoft, a leader in technology and innovation.
- Benefits: Competitive salary, additional benefits, and opportunities for growth.
- Other info: Work in a fast-paced, mission-critical environment with diverse teams.
- Why this job: Make an impact by ensuring high-quality service and operational excellence.
- Qualifications: Experience in IT support and team management required.
The predicted salary is between 20000 - 76800 £ per year.
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on hardware deployments, diagnostics, and decommissions. You will support technician performance, prioritising tasks while monitoring KPIs and SLAs.
Responsibilities
- Lead and develop the team, driving accountability, coaching, and a strong, positive culture.
- Own data center service compliance and ensure consistent delivery of high-quality standards; enforce adherence to DCS policies, SLAs, and operational procedures across all service execution.
- Oversee technician readiness, including training, execution quality checks, and corrective actions.
- Manage escalations and process changes, ensuring effective resolution and clear stakeholder communication.
- Champion safety and operational excellence, promoting accountability, compliance, and high service quality across the site.
Qualifications
- High school diploma, GED, or equivalent with basic knowledge of computer hardware and components, and experience supporting IT equipment or related technology or related experience working with technical teams.
- Experience directing, supervising, or managing others.
- Experience in a specialized area (e.g., mechanical, electrical, or controls field) or related field.
- Associate degree in Computer Science or related field and/or equivalent work experience.
- Experience supporting IT equipment or related technology.
- Experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ITIL Foundation, ASICS/Inventory Control, CompTIA A+, Server+, Network+, Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.
- Experience leading a diverse, technical, or IT workforce of up to ten employees.
- Background check: Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Salary and Benefits
The typical base pay range for this role in the United Kingdom is £51,200.00 – £76,800.00 per year. Certain roles may be eligible for additional benefits and compensation.
Data Center Critical Environment Technician Manager in City of Westminster employer: Microsoft
Microsoft is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Data Center Critical Environment Technician Manager, you will benefit from a strong culture of accountability and support, with ample opportunities for professional growth and development. Located in the UK, Microsoft provides competitive salaries and comprehensive benefits, ensuring that employees are well-equipped to excel in their roles while contributing to cutting-edge technology solutions.
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We think you need these skills to ace Data Center Critical Environment Technician Manager in City of Westminster
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