At a Glance
- Tasks: Take ownership of complex IT issues and collaborate with senior engineers to deliver solutions.
- Company: Join a well-established Microsoft Partner MSP known for personal, engineer-led service.
- Benefits: Competitive salary, autonomy in your role, and opportunities for mentorship.
- Other info: Dynamic environment with exposure to diverse technologies and client interactions.
- Why this job: Make a real impact by solving challenging problems and supporting junior engineers.
- Qualifications: 3-5+ years in IT support, strong networking knowledge, and problem-solving skills.
The predicted salary is between 42000 - 42000 £ per year.
The Senior IT Engineer will act as a senior technical point of escalation, taking ownership of complex issues and working alongside other senior engineers to deliver reliable, secure and effective solutions. The role offers considerable variety, with responsibility across networking, Microsoft 365 and Azure, as well as opportunities to provide technical consultancy and support the development of more junior members of the engineering team. The successful candidate will be trusted to work independently, investigate problems thoroughly and use their technical judgement to deliver the right solution.
Key Responsibilities
- Take ownership of complex technical issues escalated from junior engineers
- Work collaboratively with other senior engineers to resolve challenging technical problems
- Design, maintain and document client network infrastructure
- Administer and troubleshoot Microsoft 365 and Azure environments across multiple client tenants
- Provide client-facing technical consultancy and advisory support
- Identify opportunities to improve infrastructure reliability, performance and security
- Mentor and support junior engineers, sharing knowledge and technical experience
- Maintain high standards of technical documentation and best practice
- Participate in the on-call rotation following successful completion of the probationary period
This is an excellent opportunity for an experienced IT professional who enjoys solving complex technical problems, working directly with clients and taking ownership of infrastructure. The ideal candidate will be an experienced IT Engineer with strong hands-on technical skills and a proven ability to troubleshoot independently. The role would suit someone with:
- 3-5+ years' hands-on experience in a similar MSP, IT support or infrastructure environment
- Strong knowledge of networking fundamentals, including routing, switching, firewalls and VPNs
- Demonstrable experience administering Microsoft 365 and Azure
- Experience working across multiple client environments and Microsoft 365 tenants
- A proven track record of independent problem-solving
- Strong analytical and troubleshooting skills
- Excellent communication skills and confidence dealing directly with clients
- The ability to mentor and support less experienced engineers
- A proactive, professional and customer-focused approach
Qualifications & Certifications
Formal qualifications and certifications are not essential. The company places greater value on genuine, hands-on technical experience and the ability to demonstrate practical knowledge than on a list of certifications. If a candidate has the technical ability, experience and problem-solving skills required to succeed in the role, they are encouraged to apply.
The ideal candidate will be someone who enjoys being the person others turn to when a problem is difficult to solve. They will be comfortable working independently, communicating with clients, taking ownership of issues and thinking beyond simply closing a ticket.
A well-established and growing Microsoft Partner Managed Service Provider (MSP) is looking to appoint an experienced Senior IT Engineer (Level 2/3) to join its senior technical team. Supporting more than 120 businesses across Oxfordshire and beyond, the company has built its reputation on providing a genuinely personal, engineer-led service. Clients speak directly to technical professionals rather than being passed through a call centre, and the business places a strong emphasis on technical expertise, ownership and excellent customer service.
£38,000 - £42,000 per annum, depending on experience
Opportunity to join an established and growing Microsoft Partner MSP
Senior technical position with genuine responsibility and autonomy
Exposure to a varied range of technologies and client environments
Opportunity to work across networking, Microsoft 365 and Azure
A collaborative senior engineering environment
Opportunity to mentor and develop junior engineers
Client-facing technical consultancy experience
Senior IT Engineer (Level 2/3) in Bicester employer: Microsoft
Microsoft in Oxford is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from competitive compensation, a supportive environment, and ample opportunities for professional growth, making it an ideal place for those looking to advance their careers in cloud solutions. The strategic location in Oxford further enhances the experience, providing access to a vibrant tech community and rich cultural resources.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer (Level 2/3) in Bicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Microsoft values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Microsoft might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Microsoft!
✨Direct Apply to Microsoft
Let's not forget to apply directly through the Microsoft website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Engineer (Level 2/3) in Bicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Microsoft.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Microsoft. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Microsoft
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
