Senior Customer Experience Program Manager - Azure Data Engineering

Microsoft is a company where passionate innovators come to collaborate, envision what can be, and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.

Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. Our portfolio includes Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.

Within Azure Data, the Microsoft Fabric platform team builds and maintains the operating system and provides customers a unified data stack to run an entire data estate. The platform provides a unified experience, unified governance, enables a unified business model, and a unified architecture.

The Azure Data Services group is seeking an experienced Senior Program Manager who shares our passion to help customers in building and modernizing their analytics platforms in the cloud, particularly on Microsoft Fabric. The ideal candidate will possess a unique combination of solutions architecture and technical expertise, strong business acumen, and the ability to communicate effectively at all levels within a customer's organization.

As a subject matter expert in Data Warehousing or Spark, you will bring hands-on experience with one of these technologies. Your role will involve collaborating with customers and partners to architect and design solutions, develop proof of concepts, or pilot projects that contribute to customer success. In this capacity, you will act as the voice of the customer distilling customer’s requirements into product specifications. You will also have experience converting customer use cases into functional specifications and creating corresponding visualizations or demos working in tandem with the UX team.

We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

Qualifications

• Required/Minimum Qualifications: Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND extensive experience in engineering, product/technical program management, data analysis, or product development. OR equivalent experience.
• Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Preferred/Additional Qualifications: Experience with Synapse, SQL, Spark and other distributed computing technologies. Development experience as a data engineer/architect with data integration, data migration, and data warehousing. Customer-facing experience. Experience with data governance and data security is a plus. Analytical and problem-solving skills with the ability to make sound decisions in a fast-paced environment. Project management skills with experience managing large-scale, complex projects with cross-functional teams. Communication and interpersonal skills with the ability to influence and collaborate with stakeholders at all levels.

Responsibilities

• Work with key regional customers as a local member of the Azure Data Product team, representing the team and assisting customers in adopting essential Azure Data services.
• Offer guidance and support to customers in delivering their projects on the Azure Data Platform.
• Act as the local representative of the Azure Data Product team, engaging with regional customers to gather feedback and advise on the feasibility of solutions and technology choices related to Azure Data Services.
• Assist customers with their Azure Data projects by imparting knowledge, sharing best practices, and enhancing their skills in relevant technologies, and offer troubleshooting support to their development teams as needed.
• Establish and maintain solid relationships with the technical organizations of customers, ensuring their success.
• Work closely with cross-functional teams, including Engineering, Product Management, and Business Development, to align on project goals, deliverables, and timelines.
• Keep stakeholders and leadership informed about project status and risks.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.