Principal Project / Programme Manager

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. Our organization is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. By joining our team, you will have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

As a Principal Project/Programme Manager, you will lead customers and Microsoft project teams through complex deliveries realizing business outcomes for customers across our commercial and public sector portfolios. This opportunity will allow you to blend and develop your business and commercial skills, project management and leadership skills and hone your cloud expertise in a fast-paced environment tackling our customers' business challenges with leading edge technology solutions. In this role, you will be working a mixture of onsite, at Microsoft offices and customer locations around the UK, so the ability to travel will be essential.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

• Required Qualifications (RQs): Bachelor’s Degree in related field AND many years’ experience in project management OR equivalent experience.
• Preferred Qualifications (PQs): Bachelor’s Degree in related field AND extensive years’ experience in project management OR equivalent experience.
• Project Management Professional (PMP) certification.
• Multiple years financial management experience.
• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
• As a preference, this role may require you to hold or be able to obtain, at minimum, the Security Check (SC) clearance as issued by The United Kingdom Security Vetting Unit (UKSV). Note: To be eligible to apply for the Security Check (SC) clearance, you must be currently residing in the UK and be a UK national or have been a resident in the UK for a minimum of five years.

Responsibilities

• Account Delivery Management - You will drive and maintain obligations to customers and contribute to consumption activities, holding accountability for consumption project delivery forecasts. Leading or participating in steering committee meetings.
• Relationship Development – You will drive high customer satisfaction, managing expectations, addressing customer feedback, and resolving escalations.
• Presales & Contracting – You may contribute to presales on medium complexity projects to provide input into delivery approach, deal construct and assist in the development of initial estimates and contracts. You will facilitate contracting for customers and partner resources.
• Planning – You will develop project management plans to drive predictable delivery for medium complexity projects or support senior colleagues in complex programs, leverage existing intellectual property and the customer account strategy. You will positively establish clear expectations and accountabilities with all project team members and proactively engage a broad set of internal and external stakeholders.
• Monitoring & Controlling – You will be fully accountable for project financial management, orchestrate a broad range of metrics to attain Key Performance Indicators, proactively manage risks and issues, including recovery efforts if required. Apply effective quality management and change control techniques across the delivery.
• Initiation & Closure – You will drive initiation for medium complexity projects, align resources including partners and offshore teams, whilst balancing needs across projects in challenging situations. You will drive timely closure of projects supporting customer invoicing and customer delivery acceptance. Share knowledge with colleagues and peers to drive incremental improvement and new Intellectual Property based on lessons learned.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

• Industry leading healthcare.
• Educational resources.
• Discounts on products and services.
• Savings and investments.
• Maternity and paternity leave.
• Generous time away.
• Giving programs.
• Opportunities to network and connect.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.