At a Glance
- Tasks: Support customers in achieving business outcomes with Microsoft technology and services.
- Company: Join a global leader in tech with a mission to empower every person and organisation.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Inclusive culture that values respect, integrity, and accountability.
- Why this job: Make a real impact by helping customers maximise their Microsoft investments.
- Qualifications: Bachelor's degree or equivalent experience in relevant fields; customer success experience preferred.
The predicted salary is between 60000 - 63000 £ per year.
Overview
With over 17,000 employees worldwide, the mission of the Customer Success organisation is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft products and services, ignited by our people and culture. Join CE&S and help customers achieve their business outcomes faster with technology that does more.
As a Customer Success Account Manager (CSAM), you will build your customer success, delivery management and technical capabilities while supporting customers to realise value from their Microsoft investments. Working with guidance from experienced colleagues, you will develop relationships with customer stakeholders, participate in account and success planning, and help coordinate Microsoft and partner resources around agreed customer outcomes.
This opportunity is suited to someone who is curious about cloud technology, enjoys learning how customers operate, and wants to grow their ability to connect customer priorities with practical programmes of work. You will collaborate across the account team and contribute to meaningful delivery health, clear communications and ongoing customer success. This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organisation on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realise our shared goals. Each day, we build on our values of respect, integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- You will learn customer, partner and internal stakeholder engagement models and support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
- You will learn how to identify, navigate and communicate with key customer technical stakeholders at different levels and learn how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
- You will grow your technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
- You will understand the organizational and customer success strategy as well as Microsoft technology and services and align with the account team to link Customer Success Plans (CPSs) with account plan priorities and develop bookable programs of work.
- You will support the identification and mitigation of customer blockers by leveraging Microsoft solutions and services and the development of deliverable programs of work with guidance from more experienced colleagues.
You will embody our culture and values.
Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 1+ year(s) work or internship experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management OR equivalent experience.
Additional or Preferred Qualifications
- Bachelor's Degree (or currently pursuing) in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
The typical base pay range for this role across United Kingdom is £36,600.00 - £63,000.00 per year. Certain roles may be eligible for benefits and other compensation.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Customer Success Account Mgmt IC2 in London employer: Microsoft Corporation
At Microsoft AI, we pride ourselves on being an exceptional employer, particularly for those passionate about health technology and artificial intelligence. Our inclusive work culture fosters collaboration and innovation, providing ample opportunities for professional growth while working on transformative products that impact millions. Located in the UK, our team enjoys competitive compensation, comprehensive benefits, and a commitment to employee well-being, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Account Mgmt IC2 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Microsoft Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Microsoft Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Account Mgmt IC2 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Microsoft Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Microsoft Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Microsoft Corporation!
How to prepare for a job interview at Microsoft Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
