Cloud Solution Architect - Infrastructure in London

**Overview**

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoftu2019s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As part of the UK Customer Success Unit you will have the opportunity to empower the largest Enterprise customers in the UK to take advantage of the Azure platform.
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Azure is the most comprehensive, innovative and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption within the most important companies in the market. We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each otheru2019s ideas because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference.u202f
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This is a customer facing role, delivering to customers across Industries to enable Customer Success, through migration and adoption of the Azure Platform and technologies and leveraging WW Best Practices. We are lookingu202fforu202fa great problem solver who is highly proactive, plans for pitfalls, prioritises ruthlessly for impact and who loves working with technology and customers.u202fu202fIf you are looking to develop your Azure skills, we would love to teach you, so you can be successful in this role.

Microsoftu2019s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**
Customer Centricityu200b
Customer Satisfactionu202f- Drive positive Customer Satisfaction & become a trusted advisor.u200b
Customer/Partner Insights -u202fProvideu202ffeedback & insights from customers/partners.u200bu200bBusiness Impactu200b
Consumption (Cloud & Support) growth -u202fDevelop opportunities to drive Customer Successu202fbusiness results & help Customersu202fget value from their Microsoft investments.u200b
Resolution of Customer Blockers -u202fIdentify resolutions to Customer blockers by leveraging SAu202fsubject matter expertise.u202fDeliver according to MS best practices & using repeatable IP.u202fu200bu200bTechnical Leadershipu202fu200b
Trusted Advisor – guide customer journeys to our Cloud & ready them to innovate with AI, providing thought leadership by constructively challenging customer thinking, applying knowledge of their situation, Azure Infra subject matter expertise, IP & industry/market insights and through delivery of WW Microsoft best practices, such as Well Architected Framework Value Based Deliveries.
Accelerate customer outcomes -u202fShare expertise, contribute to IP creation & re-use tou202faccelerate customer outcomes.u202fu200bSuccessful Cloud Solution Architects achieve results by:u200bu200b
Customer Obsession, matching customer needs with appropriateu202fMicrosoft resources and repeatable IP, e.g., by giving the customeru202fconfidence that we can help them achieve their desired businessu202foutcomes, including readying them for AI, using Value Basedu202fDelivery.u200b
u200bUnderstanding the critical levers that impact achievement ofu202ftargets/ business objectives andu202fplanning/ forecasting aheadu202fto overcomeu202fany associated constraints or risksu202fie. lead times for customeru202fresources.u200b
u200bContinuously building their capabilities to meet MS/Customeru202fpriorities and personal career development needs,u202fe.g., byu202fproactively leveraging career stage guidance and taking ownership for planning technical skilling & personalu202fdevelopment and activities.u200b
Actively contribute to the success of others by engaging with your local & global communities, coaching and mentoring others and contributing to team success through IP sharing.

**Qualifications**
**Required/Minimum Qualifications (RQs/MQs)**
**Strong and proven** experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting or related field
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Experienceu202fin Cloud Infrastructure, plus one or more of the followingu202fhighly desirable:u202fu202f
Technology Solutionsu202f
Networkingu202f
Virtualisation Technologiesu202f
Open Sourceu202f **Desirable skills and experience** **Professional Experienceu202fu2013u202f** Provenu202fsuccess inu202ftechnology sector with eitheru202ftechnicalu202fsales,u202fprojects, architecture, design, implementation, and/or delivery support.u202f **Relationship Building -** u202fProven track record of building deep technical relationships withu202fpeople, experience in managing various stakeholder relationships to get consensus on solution/projects.u202f **Problem Solving -** Passion and ability to solveu202ftechnicalu202fproblems.u202f **Collaboration and Communication -** Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills. Ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.u202fu202f **Technical** – Technical experience and knowledge in Well Architected Framework/Cloud Adoption Framework (WAF/CAF), Enterprise-scale technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (