Datacenter Technician (DCT) Apprentice - Level 3 in Cardiff

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a DCT Apprentice, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. This opportunity is offered as a Level 3 (Advanced) Apprenticeship, combining hands-on work experience with structured learning, leading to a nationally recognised qualification.

Responsibilities

The Data Center Technician Apprenticeship role is designed for individuals interested in a career in IT data centers. You will receive guidance and supervision to learn standard processes and procedures related to data center equipment and technology. Your work will focus on supporting installation, troubleshooting, maintenance, and decommissioning of data center infrastructure while adhering to safety, security, and operational policies.

• Follow guidelines and work closely with experienced technicians to understand and comply with data center policies, procedures, and deadlines.
• Learn to read and understand Process Change Notifications (PCNs) and assess their impact on daily operations.
• Assist with preparing, installing, diagnosing, troubleshooting, replacing, and decommissioning network, storage, and server equipment with minimal business disruption.
• Complete assigned support tickets efficiently while developing familiarity with relevant Key Performance Indicators (KPIs).
• Participate actively in daily safety briefings and comply with all safety and security protocols, including the use of Personal Protective Equipment (PPE).
• Help maintain a positive team environment by sharing information, collaborating across shifts, and contributing to handovers.
• Learn cross-functional data center processes to support partnerships with diverse stakeholders.
• Escalate technical, safety, or security incidents promptly as per established procedures.
• Complete all required training timely, including those related to security, data management, and environmental health and safety (EHS).
• Handle routine physical demands, such as lifting moderate weights, climbing ladders/stairs, and working under data center environmental conditions like noise and heat.

Qualifications

Required Qualifications:

• GCSEs (Maths & English, Grades 4-9)
• Be 18+ of age
• Strong interest in technology, engineering
• Good communication and teamwork skills
• Problem-solving mindset and attention to detail
• Willingness to learn in a fast-paced environment
• You need to be a UK citizen or have residency and you must be eligible to work in the United Kingdom.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
• Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance.
• Able to communicate effectively with multiple stakeholders.
• Proficient in written and oral English communication to support regional and global teams.
• Desire to learn, grow, and develop new technical skills.
• Flexibility to work non-standard business hours that may include weekends and/or holidays.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.