At a Glance
- Tasks: Provide advanced technical support for Microsoft Advertising and improve customer experience.
- Company: Join Microsoft Advertising, a leader in digital marketing solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with global teams and exciting challenges.
- Why this job: Be part of a dynamic team transforming the advertising landscape with innovative technology.
- Qualifications: Bachelor's degree in a tech field or equivalent experience required.
The predicted salary is between 63000 - 77000 £ per year.
Make Microsoft Advertising part of your career story.
Microsoft Advertising supports advertisers and partners across search, audience, retail media, commerce, and emerging AI-powered experiences, helping businesses connect with customers across the Microsoft ecosystem.
Global Support is a critical partner to customers, sales, product, and engineering teams, ensuring advertisers can adopt, operate, and optimise Microsoft Advertising solutions with confidence.
As a Service Engineer, you will provide advanced technical support for complex platform and customer issues, using telemetry, diagnostics, data analysis, automation, and AI-assisted tools to investigate root cause, restore service health, and improve the customer experience.
You will partner closely with engineering and business stakeholders to turn customer signals into product improvements, scalable troubleshooting guidance, proactive monitoring, and readiness for new features.
- This role is ideal for someone who combines technical,
- Investigate and resolve complex Microsoft Advertising product, escalation, policy, fraud, and service health issues using telemetry, logs, customer signals, ticket trends, and platform diagnostics to isolate root cause and validate resolution quality.
- Apply an automation-first mindset to identify repeatable manual work, recurring issue patterns, and high-volume support scenarios that can be simplified, standardized, scripted, or automated.
- Design, improve, and maintain automation, dashboards, proactive checks, alerting signals, diagnostic workflows, and AI-assisted support tools that reduce manual troubleshooting, improve consistency, and accelerate issue resolution.
- Own complex customer, partner, sales, and support escalations by balancing urgency, quality, business impact, SLA expectations, and technical evidence while keeping stakeholders informed through clear and timely communication.
- Drive root cause analysis and service improvement in partnership with Product and Engineering, ensuring fixes, mitigations, tooling gaps, automation opportunities, and supportability improvements are prioritized, validated, and landed effectively.
- Translate customer and support signals into actionable product feedback, high-quality bugs, design change requests, supportability asks, automation requirements, and business-impact summaries.
- Create and maintain scalable support assets, including diagnostic playbooks, troubleshooting guides, knowledge base articles, escalation templates, and readiness content that enable teams to resolve issues consistently.
- Support the rollout of new pilots, features, policy changes, automation capabilities, and platform updates through readiness reviews, launch validation, workflow testing, and post-release issue monitoring.
- Measure and improve support effectiveness through indicators such as reduced manual effort, faster triage, improved MTTR, fewer repeat contacts, fewer unnecessary escalations, more solid SLA stability, and improved customer support quality.
- Act as the voice of the customer and support organization by providing actionable feedback to Product, Engineering, Account Management, Support leadership, and Trust and Safety stakeholders on customer experience, supportability gaps, operational risk, and automation opportunities.
- Participate in operational coverage, including occasional night and weekend on-call support, to maintain service health, timely escalation response, and continuity for critical monitoring or automation workflows.
curiosity, strong judgement, customer empathy, and a bias for continuous improvement in a fast-moving digital advertising environment., Bachelor's Degree in Computer Science, Engineering, Information Technology, Data Science, Cybersecurity, or related technical field, or equivalent technical experience. - OR equivalent experience.
- Technical experience in service engineering, software engineering, systems engineering, technical support, or a comparable engineering environment supporting online services, commercial platforms, or cloud services.
- Experience in customer-facing Tier 3 technical support, escalation management, live-site operations, or advanced troubleshooting for high-volume commercial platforms or cloud services.
- Experience designing, building, or improving automation, scripts, diagnostic workflows, dashboards, proactive checks, or alerting solutions that reduce manual effort and improve operational efficiency.
- Proficiency with one or more programming or scripting languages such as Python, C#, Java Script, Power Shell, Java, or similar languages used for automation, tooling, data analysis, or troubleshooting.
- Experience querying, analyzing, and visualizing large datasets using SQL or equivalent data platforms to identify trends, validate hypotheses, measure support impact, and generate actionable insights.
- Experience working with cloud, distributed systems, telemetry, monitoring, observability, or service health tooling, preferably in Azure or comparable cloud environments.
- Experience troubleshooting or integrating with modern web and API technologies, including REST, JSON, XML, authentication patterns, and related data exchange or platform integration scenarios.
- Experience using AI-assisted tools, Copilot-style workflows, or emerging automation capabilities to improve triage, investigation, summarization, knowledge discovery, or support productivity.
- Strong written and verbal communication skills, with the ability to explain complex technical issues clearly to technical and non-technical audiences, including customers, partners, engineering teams, and leadership stakeholders.
- Strong documentation and knowledge-management skills, including experience producing troubleshooting guides, diagnostic playbooks, case notes, bug reports, readiness materials, or technical training content.
- Ability to collaborate across remote, global, and cross-functional teams, influence through technical evidence, and operate effective in ambiguous situations with strong ownership and judgement.
- Experience with Microsoft Advertising, ad tech, search, audience, retail media, display, video, reporting, conversion tracking, trust and safety, fraud, policy, or digital advertising support scenarios preferred.
Preferred Qualifications
- Must possess solid English language skills (speaking, reading, writing, presenting) and ability to give instructions and directions, document, present, and communicate complex technical issues to both technical experts and non-technical audiences at all levels within organizations.
Service Engineer in City of Westminster employer: Microsoft Corp.
Microsoft Corp. is an attractive employer due to its commitment to innovation and quality in product development. The company provides ample opportunities for career advancement and fosters a collaborative work environment that encourages creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in City of Westminster
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Microsoft Corp. or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Microsoft Corp..
✨Tap into Online Developer Communities
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We think you need these skills to ace Service Engineer in City of Westminster
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Microsoft Corp..
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Microsoft Corp. and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Microsoft Corp.
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Microsoft Corp. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
