At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive business growth.
- Company: Join a family-owned, innovative company with a strong focus on sustainability.
- Benefits: Enjoy competitive salary, loyalty holidays, and a great work-life balance.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact by improving customer satisfaction and operational performance.
- Qualifications: Experience in leading customer service teams and strong organisational skills required.
The predicted salary is between 42000 - 45000 £ per year.
A Customer Excellence Supervisor vacancy has arisen within our fast-growing company based at our site in Skegness, Lincolnshire. This is an exciting opportunity for a successful candidate to join our Commercial Sales and Service team.
LOCATION: Based at Holly Road, Skegness
SALARY: £42,000 - £45,000 p.a. (depending on skills and experience)
JOB TYPE: Full-time
CORE BENEFITS: Loyalty Holidays, Company Sick Pay, Pension (5% contribution), Profit Related Pay Scheme, Enhanced Maternity Pay, Relocation Package
HOURS OF WORK: Monday to Friday 9.00am - 5.00pm (with half an hour unpaid lunch break) (possibility to work from home for up to 2 days a week)
Job Purpose:
Reporting to the UK Sales & Service Manager, the Customer Excellence Supervisor is responsible for leading the operational effectiveness of the commercial support function. This role ensures that customer service, sales support, commercial processes and reporting operate to consistently high standards, enabling the wider Commercial team to focus on winning and growing business while delivering an outstanding customer experience.
You will support the UK Sales & Service Manager by overseeing customer experience, service processes and team co-ordination to deliver an efficient and responsive customer service function. You will also provide day-to-day operational leadership to the sales support function, ensuring the Commercial team receives the operational support required to maximise customer-facing time and drive business growth.
Working closely with cross-functional teams, you will ultimately help improve customer satisfaction and operational performance across the department. This role plays a key role in supporting customer retention by ensuring service issues, opportunities for improvement, complaints and operational challenges are resolved quickly and effectively.
Key Responsibilities include (but are not limited to):
- Leading and developing the Customer Service team (x5) and Sales Co-ordinator (x1), including recruitment, training and performance management
- Supporting the onboarding and training of new UK team members on systems, processes and customer standards
- Driving high standards of Commercial Operations through monitoring KPIs, service levels and customer feedback
- Managing customer issues, opportunities for improvement, escalations and service improvements, working cross-functionally to ensure relevant actions are put in place to support customer retention
- Lead and deliver continuous improvement initiatives across Commercial Operations, simplifying processes, eliminating inefficiencies and promoting best practice
- Own the integrity, governance and continuous improvement of CRM data, ensuring it supports accurate reporting, forecasting and customer management
- Develop and maintain commercial reports to provide meaningful insight into sales activity, customer service performance and operational effectiveness
- Owning UK SOPs, including creation, training and compliance tracking across the wider commercial teams
You will be expected to ensure company procedures, policies and compliance requirements are consistently followed and will promote a positive culture, including collaboration and knowledge sharing across the commercial function. Working closely with line management and key stakeholders, you’ll also demonstrate behaviours aligned to the Micronclean SKIES values.
Skills of the successful candidate include:
- Experience leading customer service or commercial support teams within a sales environment
- Excellent organisational and communication skills
- Proactive and customer-focused approach
- Strong administrative and process management skills
- Experience using CRM systems, Microsoft Office and reporting tools such as Excel and Power BI
- Ability to manage multiple priorities effectively
- Continuous improvement mindset with experience improving business processes
- Confidence working cross-functionally and building relationships
- Strong attention to detail and problem-solving ability
- Commercial awareness, discretion and professionalism
This is a full-time role requiring a minimum of 3 days per week in the office. Occasional travel to customer sites, events and other company locations may be required, and as such, a full UK driving licence is required. Expenses will be covered where applicable.
Closing date for application: Monday, 17th August 2026
Interview date: first round interviews will take place week commencing 24th August on Microsoft Teams; second round interviews will take place face to face week commencing 7th September at our Head Office in Skegness, Lincolnshire.
We reserve the right to close this vacancy early, or change the closing date, if we receive enough applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Why Work for Micronclean?
- Great work life balance
- Extensive array of employee benefits e.g. eye care scheme, gym membership and more
- Environmental and Sustainability Strategy ‘to be the most sustainable specialist textile and cleanroom consumable business on the planet’
- A growing, family owned, highly successful business, with a history spanning back to the 1920s
- A great culture, represented in our company values known as the SKIEs
- Employee Assistance Programme (EAP)
About Micronclean
Micronclean is a family-owned business based in Lincolnshire employing over 400 people. Our current focus areas include rental of specialist work wear to cleanroom industries (pharmaceutical, medical devices, aerospace), and of protective workwear to manufacturing industries (engineering, automotive). The company also manufactures and distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including India, Australia, and Canada. Looking to the future, we are confident of growth not only in the UK but also in export markets as we seek to leverage not only our laundered garment and mopping service, but also consumable sales. Our unique in-depth laundry knowledge delivers business opportunities in overseas markets in line with our mission statement.
More information about Micronclean can be found on our website.
Customer Excellence Supervisor in Skegness employer: Micronclean
Micronclean is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and professional growth. With competitive salaries, generous benefits including a relocation package, and a commitment to internal promotions, employees can thrive in their careers while contributing to a company with a rich history and ambitious future. Located in Skegness, the role of Quality Supplier Officer provides opportunities for national and international auditing, ensuring a dynamic and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence Supervisor in Skegness
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Micronclean. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Micronclean before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Excellence Supervisor in Skegness
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Micronclean:Your cover letter is your chance to shine! Tell us why you want to work at Micronclean specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Micronclean!
How to prepare for a job interview at Micronclean
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
