Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on technical support and troubleshoot issues for our industry-leading systems.
- Company: Join Microlise, a dynamic company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by solving technical challenges and building strong customer relationships.
- Qualifications: Technical support experience and excellent communication skills are essential.
- Other info: Enjoy a varied role in a supportive team with great career advancement potential.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a Technical Support Engineer (Embedded) to join our Support Services team at Microlise! At Microlise, our Embedded Support Consultants play a pivotal role in keeping our customers moving. In this hands-on, customer-focused role, you’ll provide both proactive and reactive support across our industry-leading systems. This includes ensuring installations, repairs and ongoing services run smoothly from start to finish.
As the key link between Microlise and the customer, you’ll build strong relationships, solve real technical challenges, and drive system performance that our clients rely on every single day. If you thrive in a role where no two days are the same and you love making a visible impact, this is your chance to join a team where your expertise truly matters.
What you will be doing:
- Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary.
- Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries.
- Plan and coordinate installations, repairs, and ad-hoc technical interventions for our customers and internal field engineers.
- Oversee platform commissioning, tenancy management, and system access control.
- Ensure compliance with encryption and data security standards during system updates.
- Maintain technical documentation and manage updates to ensure accuracy and compliance.
- Act as the link between the customer and Microlise delivery teams, ensuring clear communication and timely issue resolution.
- Support integration of system data into wider reporting platforms and assist with report preparation, providing month end reporting.
- Identify training needs within the user community and plan knowledge.
Technical Support Engineer (Embedded) employer: Microlise
Contact Detail:
Microlise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Embedded)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Microlise. Understand their products and services, and think about how your skills as a Technical Support Engineer can help them. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about troubleshooting and resolving issues, brush up on your technical knowledge and be prepared to discuss how you've tackled challenges in the past. Real-life examples will make you stand out!
✨Tip Number 3
Show off your communication skills! As a key link between Microlise and the customers, being able to explain complex technical issues in simple terms is crucial. Think of ways to demonstrate your ability to communicate effectively during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Microlise team. Get your application in now and let’s get started!
We think you need these skills to ace Technical Support Engineer (Embedded)
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Technical Support Engineer (Embedded) and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Relevant Experience: When filling out the application form, highlight any experience you have that relates to technical support or embedded systems. We want to see how you've tackled challenges in the past and how you can bring that expertise to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Make sure to submit your application through our website. This ensures that we receive all your details correctly and can review your application without any hiccups. Plus, it’s the best way to get your foot in the door with us at Microlise!
How to prepare for a job interview at Microlise
✨Know Your Tech Inside Out
As a Technical Support Engineer, you'll need to demonstrate your understanding of embedded systems. Brush up on the specific technologies and tools mentioned in the job description, like troubleshooting techniques and IT Service Management systems. Be ready to discuss how you've tackled technical challenges in the past.
✨Showcase Your Customer Focus
This role is all about building strong relationships with customers. Prepare examples of how you've provided exceptional support in previous roles. Think about times when you went above and beyond to resolve an issue or improve customer satisfaction—these stories will resonate well with the interviewers.
✨Communicate Clearly and Effectively
Since you'll be the link between Microlise and its customers, clear communication is key. Practice explaining complex technical concepts in simple terms. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can communicate effectively with both technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think through potential issues you might encounter in this role, such as system failures or installation challenges, and prepare structured responses that outline your approach to resolving these situations. This will show your analytical thinking and readiness for the role.
