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- Tasks: Support our teams by processing orders and scheduling engineers to ensure smooth operations.
- Company: Join Microlise, a leading tech company enhancing logistics for top UK retailers and brands.
- Benefits: Enjoy remote work options, private medical insurance, and a salary sacrifice EV Car Scheme.
- Why this job: Be part of a dynamic team in a Great Place to Work certified environment with growth opportunities.
- Qualifications: Experience in customer service or administration, strong communication skills, and proficiency in MS Office required.
- Other info: This is a fixed-term role for up to 12 months, perfect for those ready to make an impact!
The predicted salary is between 30000 - 42000 £ per year.
As our new Project Planning Coordinator, you will be fundamental to our Field Engineering and Programme Management teams to support the needs of our global customer base. By processing orders, scheduling engineers and ensuring that administrative tasks are completed, you will play a key part of the puzzle in supporting our customers and the overall Microlise journey.
This is a fixed term role, for up to 12 months, so we’re looking for someone who can really hit the ground running, whilst providing that all important support! Are you a result and target driven individual with demonstrable experience in a customer facing and/or administrative role? Can you confidently build and maintain robust professional relationships using your outstanding communication skills? Yes? We’d love to hear from you!
What you will be doing:
- Collaborate and communicate with other departments and individuals as required to progress orders, installations and service tasks
- Ensure internal business systems are continually kept up to date with accurate information
- Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA)
- Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments
- Guarantee all known reasonable adjustments are always kept confidential and data protection compliance is adhered to
- Escalate appropriately any issues or risks having significant impact on invoicing or SLA
- Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling
- Utilise expertise to aid successful delivery of the supply chain elements
- Ensure all customers are contacted within the agreed SLA
What we’re looking for:
- Demonstrable experience in a customer focused role, with strong organisational and administration skills
- Excellent communication skills, written and verbal, and able to build first-rate working relationships, both internally and externally with customers
- Target driven, with previous experience working to deadlines and service level agreements
- Proficient in the use of MS Office, particularly Word and Excel
- Calm under pressure and can handle fast paced environments
- Highly self-motivated, adaptable to change and able to prioritise tasks effectively
- Previous experience in an order processing and/or scheduling role would be highly advantageous
It would be desirable if you have:
- Order management, planning and scheduling experience
- Product, geographical and market knowledge
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Full support and training to ensure you are well equipped to succeed in your role. Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment! Great Place to Work certified - We have been recognised by the global authority on workplace culture, so come be a part of our success! Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more! 25 days holiday, excluding bank holidays, increasing with service. Invested in employee health and well-being with over 20 mental health first aiders in the business. Employee Assistance Programmes. Free Costco membership, 20% off EE mobile and line rental, and other local discounts. Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards. Free Microlise Cresswell Racing Tickets, support British Superbikes. Executive Box at Motorpoint Arena Nottingham.
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.
Project Planning Coordinator (Fixed Term Contract) in Nottingham employer: Microlise
Contact Detail:
Microlise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Planning Coordinator (Fixed Term Contract) in Nottingham
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly MS Office, as proficiency in these will be crucial. Consider taking a quick online course or tutorial to brush up on your skills, especially in Excel, which is often used for scheduling and order management.
✨Tip Number 2
Research Microlise and its customer base to understand their services and how they operate. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to handle customer-facing roles and administrative tasks. Think about specific situations where you successfully managed orders or resolved issues, as these will be valuable during discussions.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews with friends or family. Focus on articulating your thoughts clearly and confidently, as strong communication is highlighted as a key requirement for this role.
We think you need these skills to ace Project Planning Coordinator (Fixed Term Contract) in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing and administrative roles. Emphasise your organisational skills and any previous order processing or scheduling experience, as these are key for the Project Planning Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to build professional relationships. Mention specific examples of how you've successfully managed deadlines and service level agreements in past roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office, particularly Word and Excel. If you have experience with order management or planning, make sure to include that as well, as it will strengthen your application.
Follow Application Instructions: Ensure that you complete the online application form in full. Double-check that all sections are filled out accurately and that you’ve attached all required documents before submitting your application.
How to prepare for a job interview at Microlise
✨Showcase Your Organisational Skills
As a Project Planning Coordinator, your ability to organise and manage tasks is crucial. Be prepared to discuss specific examples of how you've successfully handled multiple priorities in previous roles, especially in customer-facing or administrative positions.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. During the interview, highlight instances where you've built strong relationships with colleagues or customers. Use clear and concise language to convey your thoughts, as this will reflect your communication skills.
✨Familiarise Yourself with the Company
Research Microlise and its services before the interview. Understanding their products and market position will allow you to tailor your responses and show genuine interest in the company, which can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you've had to resolve issues related to order processing or scheduling, and be ready to explain your thought process and outcomes.
