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- Tasks: Support global customers by processing orders and scheduling engineers.
- Company: Join Microlise, a leading tech firm enhancing logistics for top UK retailers.
- Benefits: Enjoy remote work options, private medical insurance, and 25 days holiday.
- Why this job: Be part of a dynamic team with a culture that values growth and support.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: This is a fixed term role for up to 12 months; apply now!
The predicted salary is between 28800 - 43200 £ per year.
As our new Project Planning Coordinator, you will be fundamental to our Field Engineering and Programme Management teams to support the needs of our global customer base. By processing orders, scheduling engineers and ensuring that administrative tasks are completed, you will play a key part in supporting our customers and the overall Microlise journey. This is a fixed term role, for up to 12 months, so we are looking for someone who can really hit the ground running, whilst providing that all important support!
What you will be doing:
- Collaborate and communicate with other departments and individuals as required to progress orders, installations and service tasks
- Ensure internal business systems are continually kept up to date with accurate information
- Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA)
- Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments
- Guarantee all known reasonable adjustments are always kept confidential and data protection compliance is adhered to
- Escalate appropriately any issues or risks having significant impact on invoicing or SLA
- Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling
- Utilise expertise to aid successful delivery of the supply chain elements
- Ensure all customers are contacted within the agreed SLA
What we are looking for:
- Demonstrable experience in a customer focused role, with strong organisational and administration skills
- Excellent communication skills, written and verbal, and able to build first-rate working relationships, both internally and externally with customers
- Target driven, with previous experience working to deadlines and service level agreements
- Proficient in the use of MS Office, particularly Word and Excel
- Calm under pressure and can handle fast paced environments
- Highly self-motivated, adaptable to change and able to prioritise tasks effectively
- Previous experience in an order processing and/or scheduling role would be highly advantageous
It would be desirable if you have:
- Order management, planning and scheduling experience
- Product, geographical and market knowledge
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail. Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Full support and training to ensure you are well equipped to succeed in your role. Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment! Great Place to Work certified. We have been recognised by the global authority on workplace culture, so come be a part of our success! Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more! 25 days holiday, excluding bank holidays, increasing with service. Invested in employee health and well-being with over 20 mental health first aiders in the business. Employee Assistance Programmes. Free Costco membership, 20% off EE mobile and line rental, and other local discounts. Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards. Free Microlise Cresswell Racing Tickets, support British Superbikes Executive Box at Motorpoint Arena Nottingham.
Recruitment Process: For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Recruitment Agencies: Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.
Project Planning Coordinator (Fixed Term Contract) employer: Microlise
Contact Detail:
Microlise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Planning Coordinator (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, particularly MS Office, as proficiency in these will be crucial for the role. Consider taking a quick online course or tutorial to brush up on your skills, especially in Excel, which is often used for scheduling and order management.
✨Tip Number 2
Highlight your experience in customer-facing roles during any discussions or interviews. Be prepared to share specific examples of how you've successfully managed customer relationships and resolved issues, as this will demonstrate your ability to thrive in a target-driven environment.
✨Tip Number 3
Research Microlise and its products to understand their market position and customer base. This knowledge will not only help you tailor your conversations but also show your genuine interest in the company and its operations, making you a more appealing candidate.
✨Tip Number 4
Prepare to discuss how you handle pressure and fast-paced environments. Think of examples from your past experiences where you successfully prioritised tasks and met deadlines, as this will align well with the expectations for the Project Planning Coordinator role.
We think you need these skills to ace Project Planning Coordinator (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing and administrative roles. Emphasise your organisational skills and any previous order processing or scheduling experience.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the role and how your skills align with the job requirements. Mention your ability to build professional relationships and work under pressure.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your written communication skills. Use clear and concise language, and avoid jargon.
Highlight Relevant Software Proficiency: Mention your proficiency in MS Office, particularly Word and Excel, as these are essential for the role. If you have experience with other relevant software, include that too.
How to prepare for a job interview at Microlise
✨Showcase Your Organisational Skills
As a Project Planning Coordinator, your ability to organise and manage tasks is crucial. Be prepared to discuss specific examples from your past roles where you successfully managed multiple priorities or streamlined processes.
✨Demonstrate Strong Communication Abilities
Communication is key in this role. During the interview, highlight instances where you effectively communicated with customers or team members to resolve issues or improve processes. This will show your potential employer that you can build strong professional relationships.
✨Familiarise Yourself with Their Systems
Since proficiency in MS Office, particularly Word and Excel, is essential, brush up on these tools before your interview. You might be asked about your experience with them, so being able to discuss how you've used these applications in previous roles will give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to order processing and scheduling. Think of examples where you had to troubleshoot issues or meet tight deadlines, as this will demonstrate your problem-solving skills and ability to work under pressure.
