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- Tasks: Lead customer discovery, design impactful solutions, and demonstrate real-world value.
- Company: Join Microlise, a pioneering tech company transforming logistics operations.
- Benefits: Enjoy competitive salary, private medical insurance, and 25 days holiday.
- Why this job: Make a tangible impact in logistics while developing your skills in a supportive environment.
- Qualifications: Experience in technical consulting, strong understanding of TMS, and excellent communication skills.
- Other info: Great workplace culture with opportunities for growth and employee well-being initiatives.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Customer Solutions Architect to join our team! At Microlise, we don't just build exceptional technology, we create solutions that transform how our customers operate. As a Customer Solutions Architect, you'll play a pivotal role in making sure every engagement delivers genuine, measurable business value and real-world operational impact.
In this high impact role within our Value Creation & Enablement team, you'll lead value driven discovery conversations, design outcome-led solutions, and demonstrate customer impact using the MEDDPICC framework. You'll define a customer's before state, shape meaningful after outcomes, and build the proof-of-value that underpins Microlise's market story.
You'll be the person who ensures every opportunity is rooted in real customer pain, every solution is built around outcomes, and every deal is backed by evidence-led value. If this sounds like the job for you, get your application in now!
What you will be doing:
- Lead value-led discovery with customers to identify, quantify and validate operational, financial and compliance pain
- Lead discovery across complex transport and logistics environments, including understanding how TMS platforms underpin planning, execution and compliance
- Map customer transport and logistics technology stacks including TMS, routing, planning, compliance and back-office systems to identify integration driven value opportunities
- Capture customer baseline metrics, inefficiencies, risks and costs as part of MEDDPICC qualification
- Engage with operational, commercial and IT stakeholders to understand current-state architecture and future-state ambition
- Conduct customer site visits to understand real-world workflows and document value insight
- Design customer solutions around measurable business outcomes, not just product capability
- Lead technical solution design for large, multi-system opportunities prior to deal close
- Build Proof of Value environments and demo journeys that show operational and commercial impact
- Produce high-quality solution proposals, value cases, ROI models and cost-of-inaction analysis
- Build value-led sales collateral that articulates customer before and after states
- Contribute to Microlise's global library of case studies, proof-of-value assets and customer references
- Feed validated customer pain and outcome data into Product and Engineering teams
- Participate in Product Steering, Microlise Direct and Labs forums
- Ensure new propositions are anchored in verified customer need and measurable impact
- Deliver consistent, high-quality demonstrations focused on customer outcomes
- Maintain deep product, market and industry knowledge
- Support the standardisation of proposals, demos, pricing and value documentation
- Contribute to continuous improvement of Pre-Sales qualification and proof-of-value processes
- Act as a subject matter expert and mentor within the Pre-Sales team
What we're looking for:
- Deep understanding of Microlise products, customers and use cases
- Strong understanding of Transport Management Systems (TMS) and their role in modern logistics operations
- Experience in customer-facing technical consulting, solution architecture or pre-sales
- Strong grasp of value-based selling and outcome-led solution design
- Working knowledge of MEDDPICC, particularly Metrics and Pain
- Ability to quantify operational, financial and compliance impact
- Strong commercial acumen and business judgement
- Advanced presentation, proposal writing and commercial modelling skills
- Confident engaging with senior stakeholders and operational leaders
- Analytical mindset with a passion for solving real customer problems
Why Microlise?
- Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange.
- Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
- Full support and training to ensure you are well equipped to succeed in your role
- Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment!
- Great Place to Work certified - We have been recognised by the global authority on workplace culture, so come be a part of our success!
- Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
- 25 days holiday, excluding bank holidays, increasing with service
- Invested in employee health and well-being with over 20 mental health first aiders in the business
- Employee Assistance Programmes
- Free Costco membership, 20% off EE mobile and line rental, and other local discounts
- Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
- Free Microlise Cresswell Racing Tickets, support British Superbikes
- Executive Box at Motorpoint Arena Nottingham
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so don't delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.
Customer Solutions Architect in Mansfield employer: Microlise
Contact Detail:
Microlise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Architect in Mansfield
✨Tip Number 1
Get to know the company inside out! Research Microlise's products, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Be ready to discuss how your skills align with the role of a Customer Solutions Architect. Use examples from your past experiences to demonstrate your understanding of value-driven solutions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially a foot in the door when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Solutions Architect in Mansfield
Some tips for your application 🫡
Be Authentic: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and insights that relate to the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Solutions Architect role. Use keywords from the job description to show us you understand what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; tell us about your accomplishments! Use specific examples to demonstrate how you’ve added value in previous roles, especially in areas like solution design and customer engagement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to review it promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Microlise
✨Know Your MEDDPICC
Familiarise yourself with the MEDDPICC framework, especially the Metrics and Pain aspects. Be ready to discuss how you can identify and quantify customer pain points and demonstrate measurable outcomes in your previous roles.
✨Understand the Tech Stack
Dive deep into the transport and logistics technology stacks, particularly TMS platforms. Show that you can map these systems and articulate how they integrate to create value for customers during your interview.
✨Prepare Real-World Examples
Have specific examples ready that showcase your experience in leading value-driven discovery conversations. Highlight how you've designed solutions around measurable business outcomes and the impact they had on previous clients.
✨Engage with Stakeholders
Be prepared to discuss your experience engaging with various stakeholders, from operational leaders to IT teams. Demonstrating your ability to communicate effectively across different levels will show that you can navigate complex environments.