At a Glance
- Tasks: Provide hands-on technical support and troubleshoot issues for our industry-leading systems.
- Company: Join Microlise, a dynamic company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Enjoy a varied role in a supportive team with great career advancement potential.
- Why this job: Make a real impact by solving technical challenges and building strong customer relationships.
- Qualifications: Technical support experience and excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Technical Support Engineer (Embedded) to join our Support Services team at Microlise! At Microlise, our Embedded Support Consultants play a pivotal role in keeping our customers moving. In this hands-on, customer-focused role, you’ll provide both proactive and reactive support across our industry-leading systems. This includes ensuring installations, repairs and ongoing services run smoothly from start to finish.
As the key link between Microlise and the customer, you’ll build strong relationships, solve real technical challenges, and drive system performance that our clients rely on every single day. If you thrive in a role where no two days are the same and you love making a visible impact, this is your chance to join a team where your expertise truly matters.
What you will be doing:
- Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary.
- Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries.
- Plan and coordinate installations, repairs, and ad-hoc technical interventions for our customers and internal field engineers.
- Oversee platform commissioning, tenancy management, and system access control.
- Ensure compliance with encryption and data security standards during system updates.
- Maintain technical documentation and manage updates to ensure accuracy and compliance.
- Act as the link between the customer and Microlise delivery teams, ensuring clear communication and timely issue resolution.
- Support integration of system data into wider reporting platforms and assist with report preparation, providing month end reporting.
- Identify training needs within the user community and plan knowledge transfer sessions.
IT Support Engineer/ Service Desk employer: Microlise
At Microlise, we pride ourselves on being an exceptional employer, offering a dynamic work environment where IT Support Engineers can thrive. Our culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. Located in a vibrant area, we offer competitive benefits and a supportive team atmosphere that empowers you to make a real impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer/ Service Desk
✨Tip Number 1
Network like a pro! Reach out to current employees at Microlise on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the application process. Building connections can give you insider info that could set you apart.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be troubleshooting and resolving issues, practice common scenarios you might face as an IT Support Engineer. We recommend setting up mock interviews with friends or using online resources to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples where you've tackled technical challenges in the past. This will demonstrate your hands-on experience and how you can make a real impact at Microlise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team. Make sure to fill out every section of the application form to give yourself the best chance!
We think you need these skills to ace IT Support Engineer/ Service Desk
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. We want to see that you understand what we're looking for in an IT Support Engineer. Highlight any relevant experience or skills that match the role!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Make sure to tailor your CV and cover letter to reflect how your skills and experiences align with the responsibilities mentioned. We love seeing how you can make a difference in our team!
Show Off Your Problem-Solving Skills:In this role, you'll be tackling technical challenges daily. Use your application to showcase specific examples of how you've solved problems in the past. We want to know how you think on your feet!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. Fill out the online application form completely so we can review your application without any hiccups. We can't wait to hear from you!
How to prepare for a job interview at Microlise
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Familiarise yourself with troubleshooting techniques, fault resolution processes, and any specific systems mentioned, like Service Now. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've successfully resolved customer issues in the past. Think about times when you built strong relationships or turned a negative experience into a positive one. This will demonstrate your ability to connect with clients and provide excellent support.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, such as how you'd handle a critical system failure or a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving approach and communication skills. This will help you stand out as someone who can think on their feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the tools you'll be using, or the company's future projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
