At a Glance
- Tasks: Provide hands-on technical support and troubleshoot issues for Microlise systems.
- Company: Join Microlise, a leader in embedded support services with a customer-focused culture.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with varied tasks and a chance to grow within a supportive team.
- Why this job: Make a real impact by solving technical challenges and building strong customer relationships.
- Qualifications: Technical support experience and excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Technical Support Engineer (Embedded) to join our Support Services team at Microlise! At Microlise, our Embedded Support Consultants play a pivotal role in keeping our customers moving. In this hands-on, customer-focused role, you’ll provide both proactive and reactive support across our industry-leading systems. This includes ensuring installations, repairs and ongoing services run smoothly from start to finish.
As the key link between Microlise and the customer, you’ll build strong relationships, solve real technical challenges, and drive system performance that our clients rely on every single day. If you thrive in a role where no two days are the same and you love making a visible impact, this is your chance to join a team where your expertise truly matters.
What you will be doing:
- Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary.
- Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries.
- Plan and coordinate installations, repairs, and ad-hoc technical interventions for our customers and internal field engineers.
- Oversee platform commissioning, tenancy management, and system access control.
- Ensure compliance with encryption and data security standards during system updates.
- Maintain technical documentation and manage updates to ensure accuracy and compliance.
- Act as the link between the customer and Microlise delivery teams, ensuring clear communication and timely issue resolution.
- Support integration of system data into wider reporting platforms and assist with report preparation, providing month end reporting.
- Identify training needs within the user community and plan knowledge.
IT Service Desk Support Engineer employer: Microlise
At Microlise, we pride ourselves on being an exceptional employer that values innovation and teamwork. Our supportive work culture fosters professional growth, offering extensive training and development opportunities for our IT Service Desk Support Engineers. Located in a vibrant area, we provide a dynamic environment where your contributions directly impact our customers' success, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Support Engineer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Microlise. Understand their products and services, and think about how your skills can help them. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical support and customer service. Think of examples from your past experiences that highlight your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Show off your soft skills! As an IT Service Desk Support Engineer, communication is key. Be ready to demonstrate how you build relationships with customers and handle difficult situations with ease. A friendly attitude goes a long way!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds.
We think you need these skills to ace IT Service Desk Support Engineer
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an IT Service Desk Support Engineer and tailor your application to highlight how your skills match our needs.
Show Off Your Technical Skills:We want to see your technical prowess! Be sure to include specific examples of your experience with troubleshooting, fault resolution, and any relevant systems you've worked with. This is your chance to shine!
Keep It Professional but Personal:While we love a friendly tone, remember to keep it professional. Share a bit about yourself and why you're passionate about this role, but also ensure your application is polished and free from typos.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures that your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Microlise
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the role. Familiarise yourself with Microlise systems, troubleshooting techniques, and the IT Service Management system, Service Now. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to build strong relationships and communicate effectively, as this will be key in your role as a link between Microlise and its customers.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like troubleshooting a system failure or managing a difficult customer interaction. Practising your responses to these scenarios can help you demonstrate your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
