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- Tasks: Support customers with inquiries and provide training on our products.
- Company: Join Microlise, a leading tech company in logistics solutions, proudly based in the Midlands.
- Benefits: Enjoy private medical insurance, 25 days holiday, and exciting staff perks like discounts and events.
- Why this job: Be part of a supportive culture that values customer relationships and personal development.
- Qualifications: Experience in customer service and proficiency in Microsoft Office are essential.
- Other info: Interviews will be conducted while the advert is live, so apply quickly!
The predicted salary is between 28800 - 43200 £ per year.
We currently have an exciting opportunity for a Customer Support Advisor to join us at our Coventry office, which will see you responsible for providing support and training to all our customers on company products. Being a champion of Customer Support, you will ensure our customers receive a first-class service when dealing with customer enquiries and be on hand to provide any technical support or deliver training on our products.
Do you thrive knowing that you have provided a consistent, and high level of service to customers or clients? Are you passionate about building long-term relationships with those customers and delivering the best possible standard of support? If this sounds like you, then apply now!
What you will be doing:
What we’re looking for:
It would be desirable if you have:
Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Customer Support Advisor employer: Microlise
Contact Detail:
Microlise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with our products and services before the interview. Understanding what we offer will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will highlight your ability to build long-term relationships with customers.
✨Tip Number 3
Research common technical issues related to customer support roles. Being knowledgeable about potential problems and solutions can set you apart as a proactive candidate.
✨Tip Number 4
Prepare thoughtful questions to ask during the interview. This shows your interest in the role and helps you understand how you can contribute to our team's success.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any technical skills and familiarity with Microsoft packages, as these are key for the Customer Support Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support. Mention specific examples of how you've built long-term relationships with customers and provided exceptional service in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and attention to detail. Provide examples of how you've successfully handled customer enquiries and maintained confidentiality in past positions.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Microlise. Mention their commitment to employee well-being and training, and express how you align with their values and culture.
How to prepare for a job interview at Microlise
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've handled customer enquiries and resolved issues, demonstrating your ability to provide excellent service.
✨Familiarise Yourself with the Company
Research Microlise and its products before the interview. Understanding their solutions and the industries they serve will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Technical Questions
Since the role involves providing technical support, be ready to discuss your technical knowledge and experience. Brush up on common issues customers might face and think about how you would guide them through solutions.
✨Demonstrate Relationship-Building Skills
Be prepared to talk about how you build long-term relationships with customers. Share examples of how you've maintained client satisfaction and loyalty, as this is crucial for the role of a Customer Support Advisor.
