At a Glance
- Tasks: Lead strategic accounts, ensuring exceptional customer experiences and driving digital transformation.
- Company: Join Microland, a global leader in AI-driven technology infrastructure services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel across the UK and strong career advancement potential.
- Why this job: Make a real impact by building long-term partnerships with major clients.
- Qualifications: 12+ years in IT account management with expertise in cloud and automation solutions.
The predicted salary is between 80000 - 100000 £ per year.
Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC.
Position: Customer Success Director – Strategic Accounts
Location: London or Birmingham (Hybrid)
Travel: As required across UK
Reports to: SVP – Geo Leader (EMEA)
Role Purpose: Own and grow Microland’s strategic accounts by ensuring exceptional customer experience, driving adoption of Microland’s services, and expanding wallet share. This role is critical for building long-term partnerships and delivering measurable business outcomes for clients.
Key Responsibilities
- Account Management: Serve as the primary executive contact for strategic accounts. Develop and execute account plans aligned with client objectives and Microland’s growth strategy.
- Customer Success: Ensure delivery excellence and proactive issue resolution. Drive adoption of Microland’s digital transformation offerings (cloud, automation, digital workplace).
- Growth & Expansion: Identify upsell and cross-sell opportunities within existing accounts. Collaborate with sales and delivery teams to convert opportunities into revenue.
- Executive Engagement: Build strong relationships with client CXOs and key stakeholders. Conduct regular governance meetings and quarterly business reviews (QBRs). Track and communicate business outcomes achieved through Microland’s services. Maintain high Net Promoter Score (NPS) and customer satisfaction metrics. Anticipate and mitigate account risks through proactive planning. Ensure contractual compliance and SLA adherence.
- OEM Partnership: Enable Better Solution Integration.
Required Skills & Experience
- Experience: 12+ years in IT services account management or customer success, with at least 5 years managing strategic/global accounts.
- Expertise: Managed services, cloud, automation, and digital workplace solutions.
- Global Delivery Model Knowledge: Strong understanding of offshore/nearshore delivery frameworks.
- Competencies: Relationship management, strategic thinking, negotiation, and executive communication.
(EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Strategic Accounts CS Director Exec Partnerships & Growth employer: Microland Limited
Microland is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within our hybrid work environment in London or Birmingham. Join us to be part of a leading technology infrastructure services company that values diversity and fosters long-term partnerships with clients, ensuring a meaningful and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Accounts CS Director Exec Partnerships & Growth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Microland’s services and recent projects. Show us that you’re genuinely interested in what we do and how you can contribute to our mission. Tailor your answers to highlight your experience in managing strategic accounts and driving customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and mention something specific from the interview that resonated with you.
✨Tip Number 4
Don’t just apply through job boards; head over to our website and submit your application directly. This shows initiative and gives you a better chance of standing out. Plus, it’s a great way to explore other roles that might fit your skills!
We think you need these skills to ace Strategic Accounts CS Director Exec Partnerships & Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Director. Highlight your experience in managing strategic accounts and any relevant achievements that align with Microland’s focus on digital transformation and customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills can help Microland grow its strategic accounts. Be specific about your experience with cloud, automation, and relationship management.
Showcase Your Achievements:When detailing your past roles, focus on measurable outcomes. Did you improve customer satisfaction scores or drive significant revenue growth? Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Microland Limited
✨Know Your Stuff
Before the interview, dive deep into Microland’s services and their impact on digital transformation. Familiarise yourself with their cloud, automation, and digital workplace solutions. This will help you speak confidently about how your experience aligns with their offerings.
✨Showcase Your Relationship Skills
As a Customer Success Director, building relationships is key. Prepare examples of how you've successfully managed strategic accounts and engaged with CXOs. Highlight your negotiation skills and how you've driven customer satisfaction in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve issues proactively or identify upsell opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about Microland’s future growth strategies or how they measure success in customer partnerships. This shows your genuine interest in the role and the company.
