At a Glance
- Tasks: Lead strategic accounts, ensuring exceptional customer experiences and driving digital transformation.
- Company: Join Microland, a global leader in AI-driven technology infrastructure services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and client success.
- Why this job: Make a real impact by building long-term partnerships with major clients.
- Qualifications: 12+ years in IT account management with expertise in cloud and automation solutions.
The predicted salary is between 80000 - 100000 £ per year.
Microland is the world's leading AI-first, platform-driven technology infrastructure services company. We're a 36-year-old organization serving clients in over 100 locations globally. Microland’s driving ambition is to provide our clients with innovation, the best technologies, and strategies for adopting the next generation of digital infrastructure. We lead with our platforms under the umbrella of Intelligeni. Large enterprises rely on Microland to manage and transform their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC.
Position: Customer Success Director – Strategic Accounts
Location: London or Birmingham (Hybrid)
Travel: As required across UK
Reports to: SVP – Geo Leader (EMEA)
Role Purpose
Own and grow Microland’s strategic accounts by ensuring exceptional customer experience, driving adoption of Microland’s services, and expanding wallet share. This role is critical for building long-term partnerships and delivering measurable business outcomes for clients.
Key Responsibilities
- Account Management
- Serve as the primary executive contact for strategic accounts.
- Develop and execute account plans aligned with client objectives and Microland’s growth strategy.
- Customer Success
- Ensure delivery excellence and proactive issue resolution.
- Drive adoption of Microland’s digital transformation offerings (cloud, automation, digital workplace).
- Growth & Expansion
- Identify upsell and cross-sell opportunities within existing accounts.
- Collaborate with sales and delivery teams to convert opportunities into revenue.
- Executive Engagement
- Build strong relationships with client CXOs and key stakeholders.
- Conduct regular governance meetings and quarterly business reviews (QBRs).
- Track and communicate business outcomes achieved through Microland’s services.
- Maintain high Net Promoter Score (NPS) and customer satisfaction metrics.
- Anticipate and mitigate account risks through proactive planning.
- Ensure contractual compliance and SLA adherence.
- OEM Partnership
- Enable Better Solution Integration.
Required Skills & Experience
- Experience: 12+ years in IT services account management or customer success, with at least 5 years managing strategic/global accounts.
- Expertise: Managed services, cloud, automation, and digital workplace solutions.
- Global Delivery Model Knowledge: Strong understanding of offshore/nearshore delivery frameworks.
- Competencies: Relationship management, strategic thinking, negotiation, and executive communication.
(EEO) Microland is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Strategic Accounts CS Director Exec Partnerships & Growth in London employer: Microland Limited
Microland is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of London or Birmingham. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, all while fostering a supportive environment that values diversity and inclusion. Join us to be part of a leading technology infrastructure services company where your contributions directly impact our clients' success and drive digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Accounts CS Director Exec Partnerships & Growth in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Microland’s services and recent projects. Show us that you understand our mission and how you can contribute to our growth. Tailor your responses to highlight your experience in managing strategic accounts and driving customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Customer Success Director position.
✨Tip Number 4
Don’t just apply anywhere; apply through our website! This way, your application goes directly to us, and we can see your interest in being part of the Microland family. Make sure to showcase your skills in IT services and account management to stand out!
We think you need these skills to ace Strategic Accounts CS Director Exec Partnerships & Growth in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Director. Highlight your experience in account management and customer success, especially with strategic accounts. We want to see how your skills align with Microland’s mission and values.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about driving customer success and how you can contribute to Microland’s growth. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Your Expertise:Don’t hold back on showcasing your expertise in managed services, cloud, and digital transformation. We’re looking for someone who can hit the ground running, so make sure to include relevant examples that demonstrate your knowledge and experience in these areas.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it shows you’re keen on joining the Microland team!
How to prepare for a job interview at Microland Limited
✨Know Your Stuff
Before the interview, dive deep into Microland’s services and their impact on digital transformation. Familiarise yourself with their cloud, automation, and digital workplace solutions. This will help you speak confidently about how your experience aligns with their offerings.
✨Showcase Your Relationship Skills
As a Customer Success Director, building relationships is key. Prepare examples of how you've successfully managed strategic accounts and engaged with CXOs. Highlight your negotiation skills and how you've driven customer satisfaction in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your strategic thinking and problem-solving abilities. Think of scenarios where you've identified upsell opportunities or resolved client issues proactively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about Microland’s growth strategy or how they measure success in customer partnerships. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.
