At a Glance
- Tasks: Lead troubleshooting for complex network issues and manage network devices.
- Company: Join a forward-thinking tech company focused on network security.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic team environment with 24/7 support and excellent career advancement opportunities.
- Why this job: Make a real impact in network security while working with cutting-edge technology.
- Qualifications: 5-8 years in network services with strong hands-on experience in Palo Alto firewalls.
The predicted salary is between 60000 - 80000 € per year.
Role Summary
Network Operations and Support
- Act as a Technical SME escalation contact for complex Network issues.
- Provide Level 3/SME support for Networking services.
- Lead troubleshooting for incidents, outages, performance issues, and service degradation.
- Manage Network devices including firewalls, routers and Cloud Networking Services.
- Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks.
Service Delivery & Governance
- Support 24×7 Managed Services operations with on-call rotation as required.
- Review and improve operational runbooks, SOPs, and knowledgebase articles.
- Participate in service reviews, RCA discussions, and problem-management activities.
- Ensure environments comply with security, governance, and operational standards.
- Work closely with Service Delivery Managers to ensure SLA/SLO adherence and customer satisfaction.
Technical Skills
- Strong knowledge and hands-on experience with Palo Alto firewalls (VM-PA).
- Proficiency in working with Firewall Management platforms such as Strata Cloud Manager / Panorama.
- Familiarity with Global Protect.
- Experience / Understanding of Cloudflare.
- In-depth understanding & practical experience with routing protocols, particularly BGP.
- Expertise in configuring prefix-lists, route-maps, and BGP filters.
- Hands-on experience with or knowledge of Meraki MX and vMX devices & wireless technologies.
- Experience working with Cisco ISE.
- Practical experience in Azure Networking, including Azure routing and network security groups (NSGs).
Required Skills & Experience
- 5–8 years in Network services role.
- Strong hands-on experience with Palo Alto.
- Solid understanding of Networking & security concepts.
- Strong ability to troubleshoot Network related system, platform, and application-level issues.
- Experience with monitoring tools such as Solarwinds.
- Familiarity with ITSM processes (Incident, Change, Problem).
- UK Security Clearance preferred (or should be eligible for Clearance).
Network and Security - Subject Matter Expert (SME) in Birmingham employer: Microland Limited
Microland is an exceptional employer that fosters a dynamic work culture, prioritising employee growth and development in the Network and Security domain. With a commitment to innovation and excellence, employees benefit from comprehensive training opportunities, a supportive team environment, and the chance to work on cutting-edge technologies in a location that values diversity and inclusion. Join us to be part of a forward-thinking organisation that not only values your expertise but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Network and Security - Subject Matter Expert (SME) in Birmingham
✨Tip Number 1
Network with industry professionals! Join relevant forums, LinkedIn groups, or local meetups. Engaging with others in the field can lead to job opportunities and insider knowledge about openings.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your projects, certifications, and any troubleshooting success stories. This gives potential employers a glimpse of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to networking and security. Practice explaining complex concepts in simple terms, as this shows your ability to communicate effectively with both technical and non-technical audiences.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive listings and it’s a great way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Network and Security - Subject Matter Expert (SME) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with network services and security concepts. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience with Palo Alto firewalls and other relevant technologies.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Network and Security SME role. Share specific examples of how you've tackled complex network issues and improved operational processes in the past.
Showcase Your Technical Skills:We’re looking for someone with strong technical expertise, so make sure to list your proficiency with tools like Strata Cloud Manager and your understanding of routing protocols. Highlight any relevant certifications or training that back up your claims.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for.
How to prepare for a job interview at Microland Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Palo Alto firewalls, BGP routing protocols, and Azure Networking. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the concepts but can also apply them in real-world situations.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve complex network issues or describe how you would handle specific incidents. Think of examples from your past experience where you successfully resolved outages or performance issues. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Familiarise Yourself with ITSM Processes
Since familiarity with ITSM processes is crucial, be prepared to discuss how you've used incident, change, and problem management in your previous roles. Highlight any tools you've used, like Solarwinds, and how they helped you maintain service delivery and compliance with SLAs.
✨Show Your Team Spirit
This role involves working closely with Service Delivery Managers and participating in service reviews. Be ready to talk about your experience collaborating with teams, sharing knowledge, and improving operational runbooks. Emphasising your teamwork skills will show that you’re a good fit for their collaborative environment.
