At a Glance
- Tasks: Support customers with queries and transactions via phone, email, and chat.
- Company: Join HSBC, a leading bank with a commitment to customer service.
- Benefits: Earn £25,000 per year, enjoy 25 days holiday, and access employee discounts.
- Other info: Complete a structured apprenticeship with dedicated study time and career progression.
- Why this job: Kickstart your career in banking while helping people every day.
- Qualifications: 5 Scottish National 5s including Maths and English; no banking experience needed.
The predicted salary is between 25000 - 25000 £ per year.
Join HSBC as a Customer Service Apprentice in Maxim Park (Motherwell). Banking supports everyday decisions – from paying bills to managing unexpected costs. In our Contact Centres, you’ll be one of the first people customers speak to, helping them get things sorted with confidence. You don’t need banking experience to apply. If you’re curious, enjoy helping people and can communicate clearly, we’ll teach you the rest.
Who you are:
- Enjoy speaking to different people and helping solve problems
- Stay calm and resilient in a busy environment
- Like learning new systems and working accurately at pace
- Are open to shift work (including evenings and weekends)
- Can commit to at least 60% office time per week after a 15‑week 100% office‑based training period
What you’ll do:
- Support customers over the phone in a friendly, professional way
- Resolve queries and process a wide range of transactions accurately
- Use multiple systems while keeping quality and customer experience high
- Help customers understand HSBC products and digital banking options
- Build your skills through structured learning and feedback
- Provide exceptional service via phone, email and chat, addressing inquiries and helping to resolve requests
Your apprenticeship:
- Complete the Customer Service in the Financial Services Sector (SCQF level 6) apprenticeship over 12‑18 months (role commitment required for 18 months)
- Dedicated off‑phone study time each week
- Portfolio of learning and assignments to complete
- Observations and feedback from a Talent Coach
Pay, hours and benefits:
- Salary: £25,000 per year (37.5 hours per week)
- Pay progression: two fixed increments of £750 each in year one (one after six months’ probation, another at the end of year one following a competency assessment)
- Holiday: 25 days paid holiday + bank holidays
- Other benefits: employee discounts, pension and healthcare schemes
- Hybrid working available (with office‑time expectations)
- Shift pattern: Contact Centre operates 6 am–11 pm, Monday to Sunday. Shifts may include evenings and weekends.
Qualifications and qualities required:
- 5 Scottish National 5s at minimum grade D or above (or equivalent), including Maths and English
- Have lived in the UK for the last 3 consecutive years before the start date
- Be legally permitted to work in the UK without HSBC sponsorship for the full apprenticeship duration and beyond the apprenticeship end date
- Fluency in English
- Available to work full‑time from October 2026, committing to an 18‑month apprenticeship programme
Customer Service Modern Apprenticeship in Glasgow employer: MICROCOM TRAINING LIMITED
HSBC is an excellent employer for those seeking a rewarding career in customer service, particularly in the vibrant setting of Maxim Park, Motherwell. With a strong focus on employee development through structured learning and feedback, apprentices can expect to grow their skills while enjoying competitive benefits such as a starting salary of £25,000, generous holiday allowances, and opportunities for hybrid working. The supportive work culture encourages resilience and teamwork, making it an ideal environment for individuals eager to make a meaningful impact in the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Modern Apprenticeship in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HSBC and their values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your personality! When you're speaking with potential employers, let your enthusiasm shine through. They want to see that you’re not just capable but also someone who can bring a positive vibe to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing this apprenticeship. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Modern Apprenticeship in Glasgow
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for helping people and your curiosity about the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention your experience with problem-solving and communication, as these are key in customer service roles like this one.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your sentences clear and to the point, and avoid jargon. This will help us understand your qualifications and motivations without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at MICROCOM TRAINING LIMITED
✨Know Your Stuff
Before the interview, make sure you understand what HSBC does and the role of a Customer Service Apprentice. Familiarise yourself with their products and services, especially digital banking options, as this will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
Since this role involves helping customers, be ready to share examples of how you've successfully communicated or resolved issues in the past. Think of specific situations where you’ve helped someone out, whether in a job, school, or even in your personal life.
✨Stay Calm Under Pressure
The interview may include scenarios where you have to demonstrate how you’d handle difficult customer interactions. Practice staying calm and think through your responses. Showing that you can maintain composure in a busy environment will impress the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the apprenticeship programme or the team you'll be working with. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
