Customer Contact Modern Apprentice in Glasgow

£24,853 per year, Full-time (37.5 hours)

Hi, we’re Aegon. Maybe you’ve heard of us? Maybe you haven’t. But there’s a good chance you know someone that we manage money for. We’ve got almost 4 million customers in the UK. That’s 1 in 10 UK adults! We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments. At Aegon, we strive to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion, and belonging.

The Opportunity

Aegon is offering a Customer Contact Apprenticeship designed to provide you with the skills and knowledge needed to excel in a customer service role in the financial services industry.

• Learn and Grow: Receive comprehensive training and development including industry-recognised qualification (SCQF level 6 – Customer Service in Financial Services).
• Collaborate: Work closely with your team and other departments to ensure a seamless customer experience.

What’s In It For You

• A permanent job offer upon successful completion of your apprenticeship, on condition that you’re meeting expectations in the role too.
• Full support throughout your qualification.
• Enhanced pension scheme: contribute 3% of your salary to your pension and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary (that’s 7% from you and 13% from us).
• A discretionary bonus, depending on personal and company performance.
• 34 days leave per year (including bank holidays, pro-rated for part-time).
• Private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits including retail discount vouchers, cycle2work scheme, subsidised restaurant and online GP appointments.

What Happens Next

The first step in our process is designed to find out more about you, your skills, and behaviours. You’ll initially be invited via email to undertake a short series of games/tasks to help us learn a bit more about you. Candidates successful at that stage will be contacted to arrange time for a screening call. If that goes well and you are happy to progress, you will be invited to interview in person at our Edinburgh office on Thursday 26th March 2026.

We like to do things a bit differently, so be prepared for an imaginative and immersive assessment experience. Don’t worry, we’ll tell you more about this when the time is right, first things first, Apply now!!!

The Legal Bits

We will need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. You will be required to attend one of our offices in person with your right-to-work documentation.

Equal Opportunity Employer

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.

What will I learn?

What you’ll do: Engage with customers. Provide exceptional service to our customers via phone, email, and chat addressing their inquiries and helping to resolve their requests.

What qualifications or qualities are required?

What we’re looking for:

• Maths at a National 4 level and English at a National 5 level.
• A passion for customer service.
• Good communication skills – verbal and written.
• A strong motivation to learn and develop.

To apply send your CV with the subject ‘AEGON’ to: Recrutiment@Microcomtraining.com