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- Tasks: Support logistics by managing air freight movements and customer relationships.
- Company: Join a leading international freight forwarding company with a focus on growth.
- Benefits: Starting salary of £14,723, with increases after probation and one year.
- Why this job: Kickstart your career in logistics and gain valuable industry skills.
- Qualifications: Customer service skills, attention to detail, and a minimum of 5 National 5 passes.
- Other info: Complete a 2-year apprenticeship and earn an SCQF level 6 qualification.
The predicted salary is between 12500 - 15000 £ per year.
As an Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air. This can include Exporting and Importing Goods from and to the UK and across the World.
Salary will start at £14,722.50 rising after completion of 3-month probation and then again at 1 year.
Key Responsibilities- Develop relationships with customers (internal/external)
- Ensure all customer enquiries are responded to promptly and professionally
- Adhere to Customs Compliance procedures and documentation
- Ensure each ‘Job File’ is fully and accurately completed
- Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
- Work with DGF departments on Ocean or Air freight planning and coordination
- Liaise with DGF Transport & Warehouse teams on Ocean or Air freight planning and coordination
- Liaise with overseas offices on Ocean or Air freight planning and coordination
- Maintain mandatory milestones through the Company’s Freight Forwarding system
- Use Company systems to create, manage and maintain the movement of freight
- Update the Company’s customer complaints system with all required inputs
- Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.
- Contribute to the ‘First Choice’ continuous improvement program
- Participate in Monthly Team briefing sessions and weekly performance dialog meetings
- Complete all statutory and mandatory training as and when required
Upon successful completion of the Apprenticeship, at the end of the 2 year FTC, Apprentices will gain an SCQF level 6 in Business and administration. The Apprentices will gain the core knowledge and skills of working within the Freight Forwarding Industry.
Qualifications or qualities required- Customer service focus
- Good administrative and organisational skills
- Results driven with a high attention to detail
- Effective interpersonal skills
- Ability to prioritise tasks and use own initiative
- Excellent written and spoken English
- High level of IT skills
- Good knowledge of Windows, Word, Excel
- Minimum of 5 x National 5 passes including English and Maths (or equivalent)
If you are interested please send your CV to recruitment@microcomtraining.com with subject ‘Air Import Admin Assistant’.
Air Import Administration Assistant in Glasgow employer: MICROCOM TRAINING LIMITED
Contact Detail:
MICROCOM TRAINING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Import Administration Assistant in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the freight forwarding industry on LinkedIn or at local events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another applicant; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and logistics. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website for a smoother process! It shows you’re serious about the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Air Import Administration Assistant in Glasgow
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV highlights relevant skills and experiences that align with the Air Import Administration Assistant role. We want to see how your customer service focus and organisational skills shine through!
Nail Your Cover Letter: Your cover letter is your chance to show us your personality! Keep it professional but let your enthusiasm for the role and the freight forwarding industry come through. We love seeing genuine interest!
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos or grammatical errors can distract from your qualifications. We’re looking for attention to detail, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important updates from us!
How to prepare for a job interview at MICROCOM TRAINING LIMITED
✨Know Your Stuff
Before the interview, make sure you understand the basics of air freight and logistics. Brush up on key terms and processes related to importing and exporting goods. This will show your potential employer that you're genuinely interested in the role and ready to learn.
✨Show Off Your Customer Service Skills
Since this role involves developing relationships with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled inquiries or resolved issues effectively. This will demonstrate your ability to communicate professionally and promptly.
✨Be Detail-Oriented
Attention to detail is crucial in this job. During the interview, highlight any experiences where your attention to detail made a difference. You could mention how you managed documentation or ensured compliance in past roles, as this aligns perfectly with the responsibilities of the position.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the company’s approach to continuous improvement or how they support apprentices in their development. This shows that you’re not just interested in the job, but also in growing within the company.