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- Tasks: Engage with customers and provide exceptional service via phone, email, and chat.
- Company: Join Aegon, a leading financial services provider with nearly 4 million customers in the UK.
- Benefits: Enjoy a competitive salary, 34 days leave, private medical cover, and a generous pension scheme.
- Why this job: Kickstart your career with a paid apprenticeship and gain industry-recognised qualifications.
- Qualifications: Maths at National 4 and English at National 5; passion for customer service required.
- Other info: Experience a unique assessment process and enjoy a supportive learning environment.
The predicted salary is between 24853 - 24853 £ per year.
Hi, we’re Aegon. Maybe you’ve heard of us? Maybe you haven’t. But there’s a good chance you know someone that we manage money for. We’ve got almost 4 million customers in the UK. That’s 1 in 10 UK adults! We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Savings, Investments.
At Aegon, we strive to create a diverse organisation that plays a meaningful role in driving greater equity, inclusion, and belonging.
Aegon is offering a Customer Contact Apprenticeship designed to provide you with the skills and knowledge needed to excel in a customer service role in the financial services industry.
- Learn and Grow: Receive comprehensive training and development including industry-recognised qualification (SCQF level 6 – Customer Service in Financial Services).
- Collaborate: Work closely with your team and other departments to ensure a seamless customer experience.
What’s In It For You:
- A permanent job offer upon successful completion of your apprenticeship, on condition that you’re meeting expectations in the role too.
- Full support throughout your qualification.
- An enhanced pension scheme where you contribute 3% of your salary and we’ll put in 9%. If you decide to contribute more, we’ll match it up to a combined total of 20% of your salary.
- A discretionary bonus, depending on personal and company performance.
- 34 days leave per year (including bank holidays, pro-rated for part-time).
- Private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits.
What Happens Next:
The first step in our process is designed to find out more about you, your skills, and behaviours. You’ll initially be invited via email to undertake a short series of games/tasks to help us learn a bit more about you. Candidates successful at that stage will be contacted to arrange time for a screening call. If that goes well, you will be invited to interview in person at our Edinburgh office.
Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.
What will I learn?
What you’ll do: Engage with customers. Provide exceptional service to our customers via phone, email, and chat addressing their inquiries and helping to resolve their requests.
What qualifications or qualities are required?
What we’re looking for: Maths at a National 4 level and English at a National 5 level. A passion for customer service. Good communication skills – verbal and written. A strong motivation to learn and develop.
To apply send your CV with the subject ‘AEGON’ to: Recrutiment@Microcomtraining.com
Customer Contact Modern Apprentice employer: MICROCOM TRAINING LIMITED
Contact Detail:
MICROCOM TRAINING LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Modern Apprentice
✨Tip Number 1
Get to know Aegon! Research their values and what they stand for. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing different scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready for the games and tasks! These are designed to showcase your skills, so approach them with a positive mindset and treat them as an opportunity to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Aegon and ready to take the next step in your career.
We think you need these skills to ace Customer Contact Modern Apprentice
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! Share any experiences you have that demonstrate your commitment to helping others, as this is key for us at Aegon.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Contact Modern Apprentice. Highlight relevant skills and experiences that align with the job description, so we can see how you fit into our team!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary and avoid jargon to ensure we can easily understand your qualifications and motivations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MICROCOM TRAINING LIMITED
✨Know Your Stuff
Before the interview, make sure you understand Aegon's mission and values. Familiarise yourself with their services, especially in customer service within financial services. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Prepare for common interview questions related to customer service. Think about scenarios where you've provided excellent service or resolved a difficult situation. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Show Your Passion
Aegon is looking for someone who is passionate about customer service. Be ready to share why you love helping customers and how you can contribute to creating a seamless experience for them. Your enthusiasm can set you apart from other candidates.
✨Be Ready for the Unexpected
Since Aegon mentions an imaginative and immersive assessment experience, be prepared for anything! Stay flexible and open-minded during the interview. This could involve role-playing or problem-solving tasks that showcase your skills in real-time.