At a Glance
- Tasks: Manage client IT environments, ensuring technical health and building strong relationships.
- Company: Join Microbyte, a forward-thinking tech company with a collaborative culture.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic role with a focus on both technical expertise and client relationships.
- Why this job: Make a real impact by improving clients' IT strategies and environments.
- Qualifications: Experience in 2nd line IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next.
This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two. You've likely come from a service desk background, reached around 2nd line, and found yourself naturally gravitating toward the clients who needed more than a ticket resolved. You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table.
Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket? Do you enjoy building genuine working relationships with clients and understanding how their business actually operates? Have you been looking for a role where your technical knowledge and your people skills matter equally? This is a role with real ownership. You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do.
At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for.
Duties and Responsibilities
- Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact.
- Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment.
- Develop and maintain accurate documentation, including network diagrams, system records, and asset information.
- Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps.
- Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed.
- Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent.
- Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery.
- Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist.
- Identify and flag risks in client environments before they become incidents.
- Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders.
Required Experience / Skills
- Proven experience at 2nd line IT support level or above.
- Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure.
- A natural relationship builder, confident, personable, and able to earn trust quickly.
- Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients.
- Organised and thorough, with an instinct for documentation and keeping things in order.
- A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them.
- Comfortable working independently and managing your own time across a varied client portfolio.
- Full UK driving licence required, pool cars available.
Desirable
- Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms.
- Experience in an MSP environment is a strong advantage.
Location & Hours
Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30
Salary: £30,000 to £40,000 dependent on experience.
Technical Standards Manager in Peterborough employer: Microbyte Solutions Ltd
At Microbyte, we are committed to fostering a dynamic and supportive work environment where your technical expertise and interpersonal skills can truly shine. Our collaborative culture encourages innovation and personal growth, offering you the opportunity to build meaningful relationships with clients while driving their IT strategies forward. With our friendly offices located in Peterborough and beyond, you'll enjoy a vibrant workplace that values your contributions and invests in your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Standards Manager in Peterborough
✨Tip Number 1
Get to know the company inside out before your interview. Research Microbyte's values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, be ready to demonstrate how you can explain complex IT concepts in simple terms. Role-play with a friend or use our resources to sharpen your skills.
✨Tip Number 3
Prepare some real-life examples of how you've solved problems in previous roles. Think about times when you went above and beyond for clients or improved processes. These stories will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Standards Manager in Peterborough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for IT and client relationships shine through. We want to see that you genuinely care about how IT environments are run and that you're not just looking for a job, but a place where you can make a real impact.
Tailor Your Experience:Make sure to highlight your relevant experience, especially if you've worked in 2nd line support or have a knack for building relationships. We love seeing how your background aligns with the role, so don’t hold back on those details!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward. Use simple language to explain your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Microbyte!
How to prepare for a job interview at Microbyte Solutions Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, networking, and Windows Server. Be ready to discuss how you've used this knowledge in real-world scenarios, particularly in a service desk or 2nd line support context.
✨Build Genuine Relationships
Since this role is all about client relationships, think of examples where you've built trust with clients or colleagues. Prepare to share how you approach relationship-building and why it matters in a technical role.
✨Document Everything
Demonstrate your organisational skills by discussing your approach to documentation. Bring examples of network diagrams or system records you've created, and explain how they helped improve processes or resolve issues.
✨Show Your Curiosity
This role requires a genuine curiosity about how businesses operate. Be prepared to discuss how you've identified recurring problems and your approach to fixing them at the root. Show that you're not just about closing tickets but about making lasting improvements.
