At a Glance
- Tasks: Manage client IT environments, build relationships, and ensure technical health.
- Company: Join Microbyte, a forward-thinking tech company with a collaborative culture.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and client satisfaction.
- Why this job: Make a real impact by combining your tech skills with relationship building.
- Qualifications: Experience in 2nd line IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next. This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two.
You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table. Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket? Do you enjoy building genuine working relationships with clients and understanding how their business actually operates? Have you been looking for a role where your technical knowledge and your people skills matter equally? This is a role with real ownership.
You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do. At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for.
Duties and Responsibilities
- Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact.
- Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment.
- Develop and maintain accurate documentation, including network diagrams, system records, and asset information.
- Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps.
- Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed.
- Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent.
- Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery.
- Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist.
- Identify and flag risks in client environments before they become incidents.
- Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders.
Required Experience / Skills
- Proven experience at 2nd line IT support level or above.
- Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure.
- A natural relationship builder, confident, personable, and able to earn trust quickly.
- Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients.
- Organised and thorough, with an instinct for documentation and keeping things in order.
- A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them.
- Comfortable working independently and managing your own time across a varied client portfolio.
- Full UK driving licence required, pool cars available.
Desirable
- Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms.
- Experience in an MSP environment is a strong advantage.
Location & Hours
Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30.
Salary: £30,000 to £40,000 dependent on experience.
Network Administrator (NetAdmin) in Peterborough employer: Microbyte Solutions Ltd
Microbyte is an exceptional employer that values genuine relationships and technical expertise, offering a unique blend of IT support and client management. With a collaborative work culture in our Peterborough office, employees enjoy opportunities for professional growth while working with cutting-edge technologies. We prioritise employee well-being and development, ensuring that your contributions directly impact our clients' success and the evolution of their IT environments.
StudySmarter Expert Advice🤫
We think this is how you could land Network Administrator (NetAdmin) in Peterborough
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with clients and what values they promote. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can explain technical concepts in a way that's easy for non-techies to understand. Try explaining your past experiences to friends or family to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. Think about what you want to know regarding client interactions, team dynamics, and how they measure success. This shows you're proactive and really care about how you can contribute.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and how you can help improve their clients' IT environments.
We think you need these skills to ace Network Administrator (NetAdmin) in Peterborough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for IT and client relationships shine through. We want to see that you genuinely care about improving clients' environments, not just ticking boxes.
Be Specific:Use concrete examples from your past experiences to demonstrate your skills. Whether it's a tricky technical issue you resolved or a relationship you built with a client, specifics help us see how you'd fit in.
Keep It Clear and Concise:We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon unless it’s necessary, and remember, we’re looking for someone who can communicate effectively with both techies and non-techies.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role at Microbyte.
How to prepare for a job interview at Microbyte Solutions Ltd
✨Know Your Clients
Before the interview, research Microbyte and understand their client base. Think about how you can build genuine relationships with clients and what strategies you might use to earn their trust. Be ready to share examples from your past experiences where you've successfully done this.
✨Showcase Your Technical Skills
Brush up on your knowledge of Microsoft 365, networking, and Windows Server. Be prepared to discuss specific technical challenges you've faced and how you resolved them. Highlight your ability to translate complex IT concepts into simple terms for non-technical clients.
✨Demonstrate Your Organisational Skills
Since documentation is key in this role, come prepared to discuss how you keep things organised. Share examples of how you've maintained accurate records or improved processes in previous roles. This will show that you have a process-driven mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about Microbyte's approach to client relationships and IT strategy. This not only shows your interest in the role but also demonstrates your curiosity about how businesses operate and how IT can enhance their performance.
