At a Glance
- Tasks: Lead onboarding for new clients and ensure smooth communication throughout the process.
- Company: Join Microbyte Solutions, a top Managed IT Services Provider with 20+ years of experience.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment located in Peterborough, with easy access to London.
- Why this job: Make a real difference in customer experiences while working with cutting-edge technology.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 36000 - 60000 € per year.
Microbyte Solutions Ltd is a leading Managed IT Services Provider offering proactive and fully-managed technology support to small and medium-sized businesses across the UK, USA, Dubai and beyond. With over 20 years' experience in delivering 24/7 IT support, cloud solutions, cybersecurity services and strategic IT consultancy, we help organisations stay secure, efficient and future-focused.
As a Microsoft Gold Partner and Direct Cloud Solution Provider, we specialise in Microsoft Azure, Microsoft 365 and advanced VoIP solutions, backed by a dedicated helpdesk and expert Virtual IT Directors who ensure seamless IT performance and long-term growth. Our mission is to remove reactive IT problems so our clients can focus on their core business with confidence.
Job Position Description:
- Human Centred Onboarding (HCO) & Primary Point of Contact
- Lead the Human Centred Onboarding (HCO) process, acting as the main point of contact for new customer employees.
- Conduct onboarding calls and provide each new client with a dedicated support email for any queries or concerns.
- Ensure issues are directed to the appropriate teams, keeping progress moving without needing to resolve every technical matter personally.
- Maintain full oversight of the HCO schedule to ensure no onboarding milestones are missed.
- Customer Care for Mini-Dev Deliveries
- Keep clients informed on delivery timelines, delays and logistics using the delivery portal and supplier systems.
- Request further details from clients when clarification is required regarding their setup.
- Coordinate HCO scheduling alongside hardware delivery planning, including arrangements for residential head office or remote office delivery.
- Ensure accuracy around start dates, timelines, and delivery coordination to meet agreed targets.
- Backlog Management & Service Improvement
- Carry out routine checks to identify bottlenecks or potential service delays.
- Address negative feedback swiftly, providing excellent customer care to understand issues and restore confidence.
- Collaborate with engineers to help prioritise tasks when high volumes appear on the routine checks.
- Sales Support & Marketing Coordination
- Maintain momentum with prospects after initial engagement, supporting the process from lead to conversion.
- Assist with lead qualification, customer follow-up, and scheduling of Teams meetings for potential clients.
- Share marketing material with both new prospects and existing clients.
- Help standardise initial contact methods, emails, calls, and marketing touchpoints; to ensure a consistent and efficient communication approach.
Location: Microbyte Solutions Ltd Head Office is located in Peterborough, close to the A1 with easy access to the rest of the country, 1 hour north of London by train.
Customer Experience Manager in Peterborough employer: Microbyte Solutions Ltd
Microbyte Solutions Ltd is an exceptional employer, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on customer experience, our team enjoys a collaborative culture where innovation is encouraged, and every voice is valued. Located in Peterborough, our head office provides easy access to major transport links, making it convenient for employees while fostering a supportive atmosphere that champions work-life balance and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager in Peterborough
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Experience Manager role at Microbyte Solutions. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Microbyte Solutions and their services thoroughly. Understand their Human Centred Onboarding process and think about how your experience aligns with their needs. We want to see you shine when you get that chance to chat!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. It shows you're proactive and genuinely interested in joining the team.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about wanting to be part of Microbyte Solutions. Don't miss out on this opportunity!
We think you need these skills to ace Customer Experience Manager in Peterborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your experience in onboarding processes and customer care, as these are key aspects of the job. We want to see how your skills align with our mission at Microbyte Solutions!
Showcase Your Communication Skills:Since you'll be the main point of contact for new customers, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and don’t forget to mention any relevant experience you have in managing client relationships.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially those related to customer service or onboarding. This will show us that you're ready to handle any bumps in the road during the onboarding process.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Microbyte Solutions Ltd
✨Know Your Customer Experience
Familiarise yourself with the principles of customer experience management, especially in a tech context. Be ready to discuss how you would lead the Human Centred Onboarding process and ensure a smooth transition for new clients.
✨Showcase Your Communication Skills
As a Customer Experience Manager, clear communication is key. Prepare examples of how you've effectively communicated with clients in the past, especially during onboarding or when addressing concerns. This will demonstrate your ability to be the main point of contact.
✨Understand the Tech Landscape
Brush up on the latest trends in IT services, particularly around Microsoft Azure and 365. Being knowledgeable about these technologies will help you engage in meaningful conversations and show that you're aligned with the company's mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle negative feedback. Think of specific situations where you've turned a challenging customer interaction into a positive outcome, as this will highlight your customer care abilities.
