At a Glance
- Tasks: Manage client IT environments, ensuring they are built and documented correctly.
- Company: Join Microbyte, a forward-thinking tech company with a collaborative culture.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Dynamic role with real ownership and career advancement in a growing MSP.
- Why this job: Be the trusted advisor clients rely on for their IT strategy and improvements.
- Qualifications: Experience in 2nd line IT support and strong relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Microbyte is looking for someone who genuinely cares about how their clients' IT environments are run. Not just whether things are working today, but whether they're built properly, documented correctly, and improving over time. Someone who builds real relationships with the people they support, earns their trust, and becomes the person clients turn to when they want honest advice on what to do next. This isn't a traditional network engineering role, and it isn't a pure account management role either. It sits in the space between the two.
You'll have picked up a good working knowledge of IT infrastructure along the way, but what sets you apart is your ability to translate that knowledge into something useful for the people on the other side of the table. Are you the kind of person who spots a recurring problem and wants to fix it properly, not just close the ticket? Do you enjoy building genuine working relationships with clients and understanding how their business actually operates? Have you been looking for a role where your technical knowledge and your people skills matter equally? This is a role with real ownership.
You'll carry a portfolio of clients and be responsible for the technical health, documentation, and ongoing improvement of their environments. You'll be their escalation point, their trusted advisor, and the person who keeps their IT strategy moving in the right direction. You'll visit sites, understand how businesses work from the inside, and bring that understanding back into everything you do.
At Microbyte, we pride ourselves on providing cutting-edge technologies with a fast-paced team of forward thinkers. If you see yourself being involved in an ever-growing MSP with friendly, collaborative offices in the UK, UAE and US, then this could be the role you're looking for.
Duties and Responsibilities- Own the technical relationship for a portfolio of 5 to 20 clients, acting as their primary point of escalation and technical contact.
- Carry out regular site visits to assess standards, meet stakeholders, and build a genuine understanding of each client's environment.
- Develop and maintain accurate documentation, including network diagrams, system records, and asset information.
- Collaborate with Virtual IT Directors to shape and agree on client IT strategy and long-term roadmaps.
- Work with the service desk and engineering teams to ensure recurring issues are resolved at the root, not just managed.
- Assist with hardware and software specifications to ensure client procurement decisions are sound and consistent.
- Coordinate with Professional Services on project implementations, bridging the gap between ongoing support and project delivery.
- Hold the standard. Conduct regular checks against Microbyte's client standards and drive remediation where gaps exist.
- Identify and flag risks in client environments before they become incidents.
- Support client relationships with clear, confident communication at all levels, from end users to senior stakeholders.
- Proven experience at 2nd line IT support level or above.
- Strong technical foundation across Microsoft 365, networking, Windows Server, and client infrastructure.
- A natural relationship builder, confident, personable, and able to earn trust quickly.
- Clear and concise communicator, comfortable speaking with both technical teams and non-technical clients.
- Organised and thorough, with an instinct for documentation and keeping things in order.
- A process-driven mindset with genuine curiosity about how businesses work and how IT can improve them.
- Comfortable working independently and managing your own time across a varied client portfolio.
- Full UK driving licence required, pool cars available.
- Familiarity with virtualisation (VMware, Hyper-V), Active Directory, Entra ID, VoIP, and backup platforms.
- Experience in an MSP environment is a strong advantage.
Full time, office-based at our Peterborough Head Office. Monday to Thursday: 08:45 to 17:30 | Friday: 08:00 to 17:30.
Salary£30,000 to £40,000 dependent on experience.
Technical Standards Manager in Peterborough employer: Microbyte-Solutions-Ltd-1
Microbyte is an excellent employer that fosters a collaborative and supportive work culture, where every team member's contribution is valued. Located in the vibrant city of Peterborough, we offer competitive salaries and opportunities for professional growth, ensuring that our employees thrive both personally and professionally. Join us to be part of a dedicated team that prioritises efficiency and excellence in service delivery.
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We think this is how you could land Technical Standards Manager in Peterborough
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We think you need these skills to ace Technical Standards Manager in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Microbyte-Solutions-Ltd-1.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Microbyte-Solutions-Ltd-1. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Microbyte-Solutions-Ltd-1
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
