At a Glance
- Tasks: Manage ticket flow and ensure timely updates for clients and engineers.
- Company: Join Microbyte, a dynamic company focused on excellent customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with potential for career advancement.
- Why this job: Be the trusted voice for clients and shape their experience.
- Qualifications: Experience in IT service desks and strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
Microbyte is seeking a proactive Service Desk Dispatcher to keep our ticket flow healthy and aligned with engineers’ workloads.
You’ll be the familiar, trusted voice for clients, ensuring tickets land with the right person at the right time.
You will drive the dispatch process, chase stale tickets, and help shape the customer experience through clear and timely updates.
A background in IT service desks and strong organisation is essential.
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Service Desk Dispatch & Workflow Lead in Peterborough employer: Microbyte-Solutions-Ltd-1
Microbyte is an excellent employer that fosters a collaborative and supportive work culture, where every team member's contribution is valued. Located in the vibrant city of Peterborough, we offer competitive salaries and opportunities for professional growth, ensuring that our employees thrive both personally and professionally. Join us to be part of a dedicated team that prioritises efficiency and excellence in service delivery.
