At a Glance
- Tasks: Provide 1st/2nd line IT support and solve tech issues for diverse clients.
- Company: Join Microbyte, a growing MSP with a dynamic team.
- Benefits: On-the-job training, clear progression roadmap, and competitive salary.
- Other info: Exciting opportunities for career growth and international collaboration.
- Why this job: Work with cutting-edge tech and develop your IT skills in a supportive environment.
- Qualifications: Previous IT experience and strong problem-solving skills required.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans.
This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation.
Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.
The candidate must have previous experience in a high-pressure environment involving many calls and cases each day. MSP or NOC experience is an essential criteria for this role.
Responsibilities
- Call-taking and immediate fixes (triage)
- Pre-booked support tickets
- Working with forward-thinking engineers and the latest technologies
- On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
- Diverse customer-base and solution portfolio
- Integration with a fast-paced, international team of people
- Excellent, developed roadmap opportunities for clear progression
- Role Specifics
- Probation Period: 3 months
- Project work: Opportunities available
- Transport: Must have a full UK driving license – pool cars available
- Salary: Dependent on experience but based on a clear roadmap
- Working Knowledge Required
- PC, Mac + Windows Server (2016, 2019, 2022) Administration
- Virtualisation Technologies (VMWare + Hyper-V)
- Office 365 Administration (Exchange Online, Teams + Share Point)
- Printer Management + Administration
- General Application Support (Office, Sage etc.)
- Networking Concepts (DHCP, DNS, IP, NAT etc.)
- Backup Management + Administration
- Remote Support Tools
- Active Directory + Azure AD Administration
- Basic Vo IP Understanding
For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.
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1st/2nd Line IT Support Engineer in Peterborough employer: Microbyte-Solutions-Ltd-1
Microbyte is an excellent employer that fosters a collaborative and supportive work culture, where every team member's contribution is valued. Located in the vibrant city of Peterborough, we offer competitive salaries and opportunities for professional growth, ensuring that our employees thrive both personally and professionally. Join us to be part of a dedicated team that prioritises efficiency and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Engineer in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Microbyte-Solutions-Ltd-1 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Microbyte-Solutions-Ltd-1 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Microbyte-Solutions-Ltd-1!
✨Direct Apply to Microbyte-Solutions-Ltd-1
Let's not forget to apply directly through the Microbyte-Solutions-Ltd-1 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st/2nd Line IT Support Engineer in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Microbyte-Solutions-Ltd-1.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Microbyte-Solutions-Ltd-1. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Microbyte-Solutions-Ltd-1
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
