At a Glance
- Tasks: Provide 1st/2nd line IT support and solve tech issues for diverse clients.
- Company: Join Microbyte, a growing MSP with a dynamic team.
- Benefits: On-the-job training, clear progression roadmap, and competitive salary.
- Other info: Exciting opportunities for career growth and international collaboration.
- Why this job: Work with cutting-edge tech and develop your IT skills in a supportive environment.
- Qualifications: Previous IT experience and strong problem-solving skills required.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Microbyte is looking for a 1st / 2nd line engineer to join an established MSP with exciting growth plans.
This role will be for the Peterborough Headquarters and will mainly be office-based with the option of onsite work after probation.
Previous IT-career experience is required, and the candidate will need to demonstrate critical thinking, superb communication skills and problem solving.
The candidate must have previous experience in a high-pressure environment involving many calls and cases each day. MSP or NOC experience is an essential criteria for this role.
Responsibilities
- Call-taking and immediate fixes (triage)
- Pre-booked support tickets
- Working with forward-thinking engineers and the latest technologies
- On-the-job training and support for qualifications (Microsoft, 3CX, Cisco etc.)
- Diverse customer-base and solution portfolio
- Integration with a fast-paced, international team of people
- Excellent, developed roadmap opportunities for clear progression
- Role Specifics
- Probation Period: 3 months
- Project work: Opportunities available
- Transport: Must have a full UK driving license – pool cars available
- Salary: Dependent on experience but based on a clear roadmap
- Working Knowledge Required
- PC, Mac + Windows Server (2016, 2019, 2022) Administration
- Virtualisation Technologies (VMWare + Hyper-V)
- Office 365 Administration (Exchange Online, Teams + Share Point)
- Printer Management + Administration
- General Application Support (Office, Sage etc.)
- Networking Concepts (DHCP, DNS, IP, NAT etc.)
- Backup Management + Administration
- Remote Support Tools
- Active Directory + Azure AD Administration
- Basic Vo IP Understanding
For Microbyte to provide a fast and reliable service it is important to be able to confidently and efficiently prioritise, diagnose, research, and solve support issues.
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1st/2nd Line IT Support Engineer in Peterborough employer: Microbyte-Solutions-Ltd-1
Microbyte is an excellent employer that fosters a collaborative and supportive work culture, where every team member's contribution is valued. Located in the vibrant city of Peterborough, we offer competitive salaries and opportunities for professional growth, ensuring that our employees thrive both personally and professionally. Join us to be part of a dedicated team that prioritises efficiency and excellence in service delivery.
