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- Tasks: Provide top-notch IT support and solve tech problems for clients.
- Company: Join White Label IT, a dynamic company with global reach.
- Benefits: Gain valuable experience, learn from experts, and grow your career.
- Why this job: Be part of an exciting mission to revolutionise IT support.
- Qualifications: Previous IT experience and a passion for learning are essential.
- Other info: Work in a supportive team with opportunities for advancement.
The predicted salary is between 28000 - 42000 £ per year.
White Label IT are looking for an IT helpdesk engineer to join their talented team and be part of their exciting growth plans. White Label IT is a unique company with an exciting mission; to deliver high quality helpdesk support for other IT companies in the UK and abroad! You’ll be working as part of a global team with offices in the UK, Dubai and the USA.
This role will be primarily based in our Farnborough offices and be predominantly office based, with regular trips to London Bridge and Peterborough HQ during probation.
Ideally, previous IT experience is required and you should be someone who can cope with pressure, learn quickly, and is eager to expand their knowledge of IT. You will need to demonstrate critical thinking, good communication skills and problem-solving, with some basic general IT support scenario questions.
If you’re successful, you’ll be introduced to a whole new way of doing IT, with systems, processes, and lots of room for growth, potentially into our sister MSP (Microbyte).
Essential Duties and Responsibilities:- Answer support queries via phone and email
- Logging of customer requests and incidents
- Diagnosing and rectifying end user IT problems
- Provide help with Apps such as 365 and Gsuite etc.
- Setting up new users' accounts and profiles and dealing with password issues
- Working with senior engineers on escalated tickets
- Logging and escalating calls with third parties where required
- Exceptional customer service and confident communication skills
- Enthusiasm, willingness to learn and make friends
- Some experience using Office 365, Azure or Active Directory
- Basic network troubleshooting would be a big help
- Knowledge of MS Office, Word, Excel etc.
- Basic understanding of PC, laptop and tablet set-up and configuration.
- A+, Network+, MS900 or AZ900 will help greatly
1st/2nd Line IT Support Engineer - Farnborough employer: Microbyte Solutions Limited.
Contact Detail:
Microbyte Solutions Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line IT Support Engineer - Farnborough
✨Tip Number 1
Get to know the company! Research White Label IT and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with IT issues, try simulating common support scenarios. This will prepare you for those tricky questions during the interview and demonstrate your critical thinking abilities.
✨Tip Number 3
Brush up on your communication skills! You'll need to explain technical issues clearly to customers. Practise explaining complex IT concepts in simple terms to show off your customer service skills during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at White Label IT.
We think you need these skills to ace 1st/2nd Line IT Support Engineer - Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous IT support roles or relevant projects you've worked on, especially those involving Office 365 or basic network troubleshooting.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Mention why you want to join White Label IT and how your skills align with their mission of delivering high-quality helpdesk support.
Show Off Your Communication Skills: Since this role requires exceptional customer service and communication skills, make sure your application is clear and concise. Use a friendly tone and avoid jargon to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Microbyte Solutions Limited.
✨Know Your Tech Basics
Brush up on your knowledge of Office 365, Azure, and Active Directory. Be ready to discuss how you've used these tools in the past, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've provided exceptional support. Prepare to share stories that highlight your communication skills and ability to stay calm under pressure. Remember, it’s all about making the user feel valued!
✨Practice Problem-Solving Scenarios
Expect some scenario-based questions during the interview. Practice answering common IT support scenarios, like how you would handle a user unable to log into their account. This will demonstrate your critical thinking and problem-solving abilities.
✨Be Eager to Learn
Express your enthusiasm for learning and growing within the company. Mention any relevant certifications you have or are pursuing, like A+ or Network+. Showing that you're keen to expand your knowledge will resonate well with the interviewers.
