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- Tasks: Monitor and resolve service faults, ensuring smooth operations for aviation connectivity.
- Company: Join a leading tech firm focused on automation and data analytics in aviation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Great career progression in a fast-paced, innovative environment.
- Why this job: Be part of a dynamic team making a real impact in aviation technology.
- Qualifications: Experience in Python, Java, and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
Primary role purpose: The Operations Engineer will play a key role in the wider Automation, Data Analytics and Reporting team, who will ultimately work to ensure our client meets the service obligations contracted by our customers. This role will focus on monitoring and resolution of faults with our services or network, working with both internal and external parties to find quick solutions to issues. The role will work to identify and implement improvement opportunities, using analytic tools and methods to report performance, with a strong emphasis on design and implementation of automation solutions.
The Automation, Data Analytics and Reporting team primarily support our client's services to aviation customers, providing in service support to maintain in flight connectivity services, as well as supporting presales and project activities to ensure the smooth transition into day-to-day operations. The team also provide a wider Automation, Data analysis and Reporting support function to the Network Operations.
Key Responsibilities:- Monitor commercial business services and ensure that issues are resolved in a timely manner.
- Perform 2nd line support for GX terminal issues, carrying out in depth analysis and providing guidance to internal and external teams, and acting as interface to SMEs.
- Carry out proactive maintenance to protect our client's assets and services.
- Provide support to carry out day to day activities required for aviation services.
- In case of Service Degradation or Outage conditions, communicate to correct stakeholders and engage with subject matter experts to provide support to restore service as quickly as possible.
- Manage the ABU change management process, chairing the CAB, approval, scheduling and communicating changes to stakeholders.
- Contribute to create efficient operational and technical processes/procedures.
- Proactively contribute to continuous improvement by adopting a proactive mind-set, presenting ideas to management, and championing continual improvement at team level.
- Provide support through coaching and training to other operations engineers on subjects of expertise.
- Monitor the work queues for the team, identifying, prioritising and escalating tickets to ensure that OLA and SLA targets are met or exceeded.
- Identify opportunities for automation, contributing to setting the vision for automation and analytic capability, and delivering robust scalable solutions to the network operations teams.
- Provide enhanced reporting capabilities to Network Operations.
- Knowledge and experience of Python, Java, JavaScript, R, Jupyter.
- Linux knowledge.
- Experience in virtualised environments.
- Strong GX and/or VSAT experience.
- Strong troubleshooting and analytical skills.
- Good knowledge of Excel.
- Experience working on ServiceNow.
- Excellent understanding of ITIL and Lean Six Sigma.
- Knowledge of Power Automate.
- Knowledge of Power BI, Power Query, Tableau, Tableau Prep, Data Studio.
- Able to analyse and prioritise under stressful conditions.
- Ability to break down complex tasks and explain in non-technical terms.
- Structured and analytical in problem solving.
- A passion to shape, motivate and deliver Automation, Analytics and Reporting.
- Focus on customer excellence.
- Good interpersonal skills to both work in a team and individually.
- BSc/BEng in a relevant technical degree (satellite communications / telecommunications / IP Networks) or equivalent experience.
- Experience of Telecommunications networks (Satellite/Mobile).
- Experience with network monitoring tools.
- Experience of Service management tools.
- Knowledge of analytic techniques for intelligent automation, machine learning or deep learning.
- Knowledge of statistical analysis techniques, anomaly detection, root and correlation analysis.
- Knowledge in Ansible, UI Path and Power Automate to enable remediation and zero touch.
- Knowledge of Anodot, Azure Databricks, Splunk and other commercial machine learning products.
- Knowledge of RF and Data communications.
- Knowledge of Aviation operations or Aeronautical Certification.
Senior Operations Engineer in London employer: Micro IT Global
Contact Detail:
Micro IT Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you’ve got experience with Python, Java, or any of the other tech mentioned in the job description, make sure to highlight that in conversations. Bring examples of your work or projects to discuss during interviews to really impress.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. Sometimes, creating your own opportunity is the best way to land that dream role.
✨Tip Number 4
Prepare for technical interviews by brushing up on your troubleshooting and analytical skills. Practice explaining complex concepts in simple terms, as you might need to demonstrate your problem-solving approach. Remember, it’s all about showing how you can add value to the team!
We think you need these skills to ace Senior Operations Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Engineer role. Highlight your experience with automation, data analytics, and any relevant technical skills like Python or Java. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Don’t forget to mention your experience in aviation services and troubleshooting – it’ll make you stand out!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can break down problems and come up with innovative solutions, especially in high-pressure situations. Share those stories with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Micro IT Global
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Python, Java, and Linux. Be ready to discuss how you've used these technologies in past roles, especially in relation to automation and data analytics. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved complex issues under pressure. Think about how you approached troubleshooting GX terminal issues or any service degradation scenarios. Highlight your analytical skills and how they led to quick resolutions.
✨Emphasise Continuous Improvement
This role is all about finding ways to improve processes. Come prepared with ideas on how you’ve contributed to continuous improvement in previous positions. Whether it’s through automation or enhancing reporting capabilities, show that you’re proactive and innovative.
✨Communicate Like a Pro
Since you'll be working with various stakeholders, practice explaining technical concepts in simple terms. Be ready to demonstrate your interpersonal skills and how you’ve effectively communicated with both technical and non-technical teams in the past.