At a Glance
- Tasks: Deliver products, serve customers, and manage inventory in a dynamic team environment.
- Company: Join a diverse team at Mico Marlborough, part of Fletcher Building Group.
- Benefits: Competitive pay, staff discounts, and health initiatives.
- Other info: Part-time role with opportunities for development and growth.
- Why this job: Make a difference with exceptional customer service and teamwork.
- Qualifications: Customer service experience, strong interpersonal skills, and a full NZ driver's licence.
The predicted salary is between 12 - 15 £ per hour.
The role: Reporting to the Branch Manager, this is a varied role that will see you involved in mainly delivering our products directly to the customer, however you will also be serving our customer on the Trade counter, receiving inwards goods and cycle counting.
Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service. Ensuring products are organised and ready for delivery and secured to our delivery truck. On the road safety delivering our products directly to site. Accurately checking and receipting product into our systems. Support the team in inventory management and inwards goods.
This is a fixed term part-time role ending in December. Working Monday to Friday - 8am-12pm.
About you: To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic. Proven experience in a customer service and/or retail sales environment/inwards goods/Warehouse experience. There will be manual handling and some heavy lifting required so you’ll need to be physically fit. Strong interpersonal skills and ability to build rapport to support our valued customers. A motivated, self-driven worker, with the skill to work proactively, independently and under pressure. Plumbing background will be ideal but not essential. Be confident with computers and learning new systems. A Full New Zealand drivers’ licence is essential, and a forklift licence is advantageous.
Our benefits: Competitive hourly rate and Staff-buying privileges. Genuine development opportunities that come with being part of the wider Fletcher Building Group. Employment Education Fund. Health & Wellbeing initiatives including an Employee Assistance Program.
Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match % of the requirements. We are proud of our diversity and see it as one of the things that make us better together.
Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
Customer Service Representative - Blenheim in Marlborough employer: Mico
Mico Marlborough is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for individuals seeking meaningful employment. With competitive hourly rates, staff-buying privileges, and genuine development opportunities within the wider Fletcher Building Group, employees can thrive both personally and professionally. Located in Blenheim, the company values diversity and encourages applications from all backgrounds, ensuring a vibrant team atmosphere where everyone can contribute to exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Blenheim in Marlborough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mico and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mico and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative - Blenheim in Marlborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mico.
Get Familiar with Our Brand:Before applying, take some time to learn about Mico and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mico
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mico.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mico will surely appreciate.
