At a Glance
- Tasks: Drive our Delivery Truck, assist with sales, and manage inventory in a dynamic branch environment.
- Company: Join a diverse team at a leading company in the building supplies industry.
- Benefits: Competitive pay, staff discounts, health initiatives, and development opportunities.
- Other info: Enjoy a supportive team culture with opportunities for growth and learning.
- Why this job: Make a difference by providing exceptional service to trades and homeowners in your community.
- Qualifications: Customer service experience, strong interpersonal skills, and a full NZ driver's licence required.
The predicted salary is between 31500 - 38500 £ per year.
The role: Reporting to the Branch Manager, this is a varied role working across the whole branch, primarily driving our Delivery Truck to customers out in the region. Manual handling, loading/unloading will be required, and otherwise helping out with sales on the Trade Counter, inwards goods, cycle counting, stocking and rotating products on shelves, and whatever else is necessary within the branch.
Driving our Delivery Truck and meeting customers to deliver their supplies. Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service. Support the team in inventory management and inwards goods. Ensuring products are organised and ready for delivery. Accurately checking and receipting product into our systems.
This is a permanent full-time role, offering 45 hours a week, Monday to Friday with rostered Saturdays.
About you: To shine in this role, you’ll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic. Proven experience in a customer service and/or retail sales environment/inwards goods/warehouse experience. There will be manual handling and heavy lifting required so you’ll need to be physically fit. Strong interpersonal skills and ability to build rapport to support our valued customers. A motivated, self-driven worker, with the skill to work proactively, independently and under pressure. Be confident with computers and learning new systems. Plumbing background will be ideal but not essential. A Full New Zealand drivers’ licence is essential, and a forklift licence is advantageous.
Our benefits: Competitive hourly rate and staff-buying privileges. Genuine development opportunities that come with being part of the wider Fletcher Building Group. Employment Education Fund. Health & Wellbeing initiatives including an Employee Assistance Program.
Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match % of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.
Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely. We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
Customer Service Representative - Timaru in Canterbury employer: Mico
As a Customer Service Representative in Timaru, you will be part of a dynamic team that values exceptional service and teamwork. Our company offers competitive pay, staff-buying privileges, and genuine opportunities for professional development within the wider Fletcher Building Group. With a strong commitment to health and wellbeing initiatives, we foster an inclusive work culture that celebrates diversity and encourages growth for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Timaru in Canterbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mico. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mico before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative - Timaru in Canterbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mico:Your cover letter is your chance to shine! Tell us why you want to work at Mico specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mico!
How to prepare for a job interview at Mico
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
