At a Glance
- Tasks: Greet residents and visitors, assist with requests, and maintain building security.
- Company: Join MICM, a leader in Melbourne’s apartment market for over 30 years.
- Benefits: On-the-job training, staff perks, discounts, and clear growth pathways.
- Other info: Flexible shifts available; perfect for students looking for night work.
- Why this job: Be the friendly face of a prestigious building and make a real impact.
- Qualifications: Passion for customer service and great communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you excel at providing exceptional customer service? Opportunity to be a Night Concierge for one of our prestigious residential towers. Are you passionate about delivering exceptional customer service? Do you have a warm smile, strong people skills, and a professional attitude? MICM is looking for friendly, reliable and service-focused individuals to join our Concierge team!
Who Are We? MICM has been a leader in Melbourne’s inner-city apartment market for over 30 years. We manage a large portfolio of residential buildings and pride ourselves on delivering premium service to our residents and clients. As part of our on-site Concierge team, you’ll be the face of the building — providing a welcoming and professional experience every day.
What You’ll Do
- Greet residents, visitors and contractors with a professional and friendly approach
- Assist with resident requests and general enquiries
- Monitor building access and maintain security protocols
- Coordinate deliveries and manage mail and parcel systems
- Report maintenance issues or building concerns promptly
- Support building management and contribute to a positive, safe community
Please note: This is a permanent position (37.5 hours per week) working the night shift (11:00pm—07:00am or 10:00pm—06:00am) on a fixed roster.
What We’re Looking For
- A genuine passion for helping people and creating a great first impression
- Previous experience in customer service, hospitality, retail or front-of-house roles
- Well-presented, punctual and professional
- Great communication skills and attention to detail
- Availability for full-time or part-time shifts, including some weekends or evenings
- A team player who takes pride in their work
- Bonus if you have experience in property, concierge, security or administration – but not essential!
What You’ll Get
- Join a professional, supportive team (75 people in total) in a well-established Melbourne company
- On-the-job training and clear pathways for growth
- Access to MICM staff perks, wellbeing initiatives and company events
- Discounts to local cafés and gyms
- Opportunity to progress into Team leader, building management or corporate roles down the track
The Concierge team works a variety of shifts across a 7-day rotating roster including weekends and public holidays. When applying, please specify your availability.
Sound like you? We invite you to apply! Please submit your covering letter and CV for consideration by clicking on 'Apply' button below. Please note that applications from agencies will not be considered at this time. To be eligible to apply for this role you must be legally permitted to work in Australia in a full-time capacity with no VISA restrictions. Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment.
Concierge - Night shift in London employer: MICM
MICM is an outstanding employer, renowned for its commitment to exceptional customer service and employee development. As a Night Concierge in one of Melbourne's prestigious residential towers, you'll be part of a supportive team that values professionalism and offers clear pathways for growth, alongside perks like discounts at local cafés and gyms. Join us to make a meaningful impact in a vibrant community while enjoying a fulfilling career in a well-established company.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge - Night shift in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MICM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MICM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge - Night shift in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MICM:Your cover letter is your chance to shine! Tell us why you want to work at MICM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MICM!
How to prepare for a job interview at MICM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
