Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by managing orders, queries, and communication across teams.
- Company: Join Mick George Group, a leading supplier in the construction industry with 40 years of experience.
- Benefits: Enjoy a company pension, 28 days leave, and perks like a cycle to work scheme.
- Why this job: Be part of a dynamic team focused on delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: Proficiency in Microsoft Office and strong communication skills are essential; customer service experience is a plus.
- Other info: Flexible working hours and a commitment to diversity make this an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
Here at the Mick George Group , we are currently recruiting a Key Account Support to join the team.
Location : Mick George Head Office – Huntingdon Working Hours : Monday – Friday 8am-5pm, Saturdays as Required.
Pay : To be discussed at Interview, dependant on experience.
Benefits: Company Pension, Employee Assistance Programme, twenty-eight days annual leave including bank holidays, Company benefits platform, Cycle to work scheme.
Who is Mick George?
One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.
Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.
Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.
Job Purpose: We are seeking a positive, customer-focused individual who thrives in a fast-paced, dynamic environment to join our team as a Key Account Support.
This role is integral to delivering an exceptional customer experience, providing comprehensive support across our Customer Service, Transport, and Sales Support teams.
You will be the frontline connection to our customers—handling orders, managing queries, and ensuring seamless communication across departments.
This position requires exceptional attention to detail, a proactive mindset, and a strong ability to multitask under pressure.
Responsibilities: Deliver outstanding customer service via phone and email, following our customer call quality framework.
Accurately process and manage customer orders through our booking systems.
Respond to and resolve invoice queries, ticket requests, and other administrative issues.
Manage multiple shared inboxes to ensure timely and professional responses within agreed SLAs.
Support portal users by setting up company and site contacts and offering assistance where needed.
Monitor and review customer accounts and spending, producing ad hoc reports when required.
Coordinate with sales representatives, transport, and internal teams to gather and respond to sales enquiries.
Generate and distribute monthly customer waste reports.
Manage diaries, organise appointments, and provide admin support across departments.
Identify opportunities for cross-selling and up-selling during customer interactions.
Perform general administrative duties such as scanning, data entry, producing reports and proformas, organising tickets, and filing.
Complete supplier/subcontractor questionnaires and assist with compliance documentation.
Assist with any ad hoc duties as directed by the Sales Support Manager and Key Account Manager.
Skills & Competencies Required: Proficient in Microsoft Office (Outlook, Word, Excel, etc.) and confident using various IT systems.
Strong communication skills with a professional, polite, and confident telephone manner.
Exceptional attention to detail and accuracy in all tasks.
Ability to work under pressure and manage multiple priorities simultaneously.
Proactive and self-motivated with the ability to take initiative while following instructions.
Highly organised and flexible, able to adapt quickly to changing priorities.
Customer-focused with a passion for delivering high-quality service.
Desirable: Previous experience in a customer service or sales support role within a fast-paced environment.
Knowledge of waste management, transport logistics, or related industries (a plus but not required).
The Mick George Group is committed to providing equality of opportunity for all.
The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
#J-18808-Ljbffr
Key Account Support employer: Mick George
Contact Detail:
Mick George Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Support
✨Tip Number 1
Familiarise yourself with the Mick George Group's operations and values. Understanding their commitment to customer service and their role in the construction industry will help you align your responses during interviews and demonstrate your enthusiasm for the company.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as this role requires managing customer accounts and producing reports. Being able to showcase your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've delivered exceptional customer service in previous roles. The Key Account Support position is all about providing a great customer experience, so having specific instances ready to discuss will highlight your suitability for the role.
✨Tip Number 4
Network with current or former employees of Mick George Group on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interview process.
We think you need these skills to ace Key Account Support
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Key Account Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or sales support roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your attention to detail and ability to multitask.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your customer-focused mindset and ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Key Account Support role.
How to prepare for a job interview at Mick George
✨Research the Company
Before your interview, take some time to learn about the Mick George Group. Understand their history, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
Since the role focuses heavily on customer support, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer.
✨Showcase Your Multitasking Ability
The job requires managing multiple priorities simultaneously. Be ready to provide examples of how you've successfully juggled various tasks in a fast-paced environment, highlighting your organisational skills and ability to work under pressure.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific responsibilities of the Key Account Support role. This shows your enthusiasm and helps you assess if the company is the right fit for you.
