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- Tasks: Deliver top-notch customer service and manage inquiries in a fast-paced environment.
- Company: Join Mick George Group, a leading supplier in the construction industry with 40 years of experience.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and long-service rewards.
- Why this job: Be part of a dynamic team that values your contribution and offers growth opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Work in a diverse environment that promotes equality and values every individual.
The predicted salary is between 28800 - 43200 £ per year.
Mick George Group is currently recruiting for a Customer Service Executive to join the Out of Area team.
Location: Huntingdon
Working Hours: Monday - Friday between 7am – 6pm, Saturday work as and when required.
Pay: To be discussed
Benefits:
- NEST Pension operated via salary sacrifice
- Employee Assistance Programme
- Multi-Discount platform
- Company issued PPE
- Cycle to work scheme
- Gym discount
- Recognition scheme
- Long-service rewards
- Partnership with Inform Mortgages (Including complimentary will-writing support, free mortgage advice & other financial services)
About the Role:
The role will heavily rely on a positive, customer service focused individual who thrives in a fast-paced environment. Making sure every customer has the ultimate customer experience from start to finish. Multi-tasking is key to being able to manage answering the phone, completing administrative tasks, and prioritising tasks all with high attention to detail. Previous Customer Service experience is essential to thrive in this position.
Main Responsibilities:
- Answer inbound calls, emails, or chats from customers
- Schedule, reschedule, or cancel waste and recycling pickups
- Handle billing questions, payments, and service fees
- Resolve missed pickups, damaged bins, or service complaints
- Update customer records accurately in CRM systems
- Follow client-specific policies and service-level agreements
- Escalate complex issues when needed
- Complete any adhoc requests
Skills & Requirements:
- Strong communication and problem-solving skills
- Experience in customer service or call centre work
- Basic computer and CRM system knowledge
- Ability to remain calm with customers
- Good time management and attention to detail
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
Customer Service Executive employer: Mick George
Contact Detail:
Mick George Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mick George Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling difficult customers or resolving complaints during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your previous customer service experience. Highlight how you’ve successfully managed multiple tasks, resolved issues, or improved customer satisfaction. Numbers and results can really make your case stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Customer Service Executive position.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Executive role. Highlight your previous customer service experience and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like the vibe we have at Mick George.
Show Off Your Skills: In your application, don’t forget to mention your strong communication and problem-solving skills. We want to see how you handle challenges and keep customers happy, so share some examples from your past experiences!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to see more about who we are and what we do!
How to prepare for a job interview at Mick George
✨Know the Company Inside Out
Before your interview, take some time to research Mick George Group. Understand their history, values, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, prepare specific examples from your past experiences where you excelled in this area. Think about times when you resolved complaints or provided exceptional service, and be ready to share these stories.
✨Practice Multi-tasking Scenarios
Given that the job requires handling multiple tasks simultaneously, consider practising scenarios where you juggle phone calls, emails, and administrative duties. This will help you demonstrate your ability to stay calm and organised under pressure during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and expectations for the role. This shows that you’re not just interested in the job, but also in how you can contribute to the team’s success.