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- Tasks: Provide top-notch customer service and support the sales team in a fast-paced environment.
- Company: Join the Mick George Group, a leading supplier in the construction industry.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and more.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Great opportunities for career growth in a supportive and diverse workplace.
The predicted salary is between 30000 - 42000 £ per year.
Here at the Mick George Group we are currently recruiting a Customer Sales Assistant to join the Sales team.
Location: Mick George Head Office - Huntingdon
Working Hours: Monday - Friday between 7am – 6pm on a shift pattern
Pay: To be discussed
Benefits:
- NEST Pension operated via salary sacrifice
- Employee Assistance Programme
- Multi-Discount platform
- Company issued PPE
- Cycle to work scheme
- Gym discount
- Recognition scheme
- Long-service rewards
- Partnership with Inform Mortgages (Including complimentary will-writing support, free mortgage advice & other financial services)
About the Role
The role will heavily rely on a positive, customer service focused individual who thrives in a fast-paced environment. Day to day involvement with all Sales Support Team and supporting the Sales Team with their orders, answering the phones to our customers and cross selling multiple services and products. Ensuring the customer has the ultimate experience where they can, with various administrative tasks from taking and booking on orders, managing enquiries, helping with invoice queries, tickets requests, portal use, reports, inboxes etc.
Main Responsibilities
- Responsibility for first class customer experience to include:
- Answering and making phone calls
- Logging all enquiries, collating, and sending quotations when necessary
- Checking purchase orders
- Communicating regularly with customers, managing expectations, ETAS, and updating on delays
- Portal support
- Invoice Queries & Ticket Requests
- Taking and booking on orders
- Organising refunds for customers for Manager to sign off.
- Setting up companies and individual site contacts on the portal.
- Collating incoming sales enquiries via email, phone and through sales representatives
- Diary/Inbox management
- Reviewing accounts status and discussing with relevant departments
- Liaising with internal department such as transport to ensure best service is received by the customer
- Identify cross selling and up-selling opportunities and gather further information on enquiries.
- Working with Sales representatives when needed to understand products, where we source materials from etc
- General administration duties including report production, data analysis, completing supplier/ subcontractor questionnaires, scanning, producing proformas, organising tickets, printing, and filing.
- Any adhoc duties required for Sales Representatives.
Skills/Qualifications
- Computer literate & Microsoft Office Skills
- Flexibility to get tasks completed as needed with excellent attention to detail
- Ability to work under instruction whilst using own initiative where necessary
- Highly organised with a polite and confident telephone manner
- Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential
- Driven and pro‑active individual.
The Mick George Group is committed to providing equality of opportunity for all. The company seeks to employ a workforce that reflects the diverse community at large and values the individual’s contribution irrespective of sex, age, marital status, disability, sexual orientation, gender reassignment, race, colour, religion or belief, ethnic or national origin.
Customer Sales Assistant employer: Mick George
Contact Detail:
Mick George Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mick George Group. Understand their values, services, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since the role involves answering calls and managing customer enquiries, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or projects. Highlighting your ability to juggle responsibilities will demonstrate that you can thrive in a fast-paced environment like Mick George.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and keep yourself fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Sales Assistant role. Highlight your customer service skills and any relevant experience in fast-paced environments, as this is key for us at Mick George.
Show Your Enthusiasm: Let your passion for customer service shine through! We want to see that you’re excited about the opportunity to help customers and support the sales team. A positive attitude can really make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Mick George team!
How to prepare for a job interview at Mick George
✨Know the Company Inside Out
Before your interview, take some time to research the Mick George Group. Understand their history, values, and what they do in the construction industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Sales Assistant, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your communication skills and how you handle enquiries or complaints.
✨Be Ready for Role-Specific Questions
Expect questions related to sales support and administrative tasks. Brush up on your knowledge of order management, invoice queries, and cross-selling techniques. Being able to discuss these topics confidently will set you apart from other candidates.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that show your enthusiasm for the role and the company. For example, you could ask about the team dynamics or how success is measured in the Customer Sales Assistant position.