Front Desk Associate – Brighton

Company Overview:

At Michigan Shooting Centers, we’re passionate about introducing people to the shooting sports and fostering a welcoming, inclusive community. Whether it’s a guest’s first time picking up a shotgun or a seasoned competitor sharpening their skills, we take pride in delivering exceptional experiences that keep people coming back.

What sets us apart is our ability to execute world-class clay target shooting events and outdoor activities. From local leagues to nationally recognized tournaments, we’re known for delivering events that are well-run, community-focused, and enjoyable for all skill levels.

Our mission is clear: to provide the best possible experience for every guest who visits our facilities. If you thrive in a fast-paced, team-oriented environment and have a passion for the outdoors, we’d love to welcome you to our team.

Job Overview:

We are currently seeking a Front Desk Associate to provide exceptional customer service and ensure a first-class guest experience at Island Lake Shooting Range in Brighton, MI. This position plays a critical role in ensuring every guest receives a warm welcome and a smooth, professional experience from the moment they walk through the door. This customer-facing role is responsible for front desk operations, cashiering, answering phones, assisting with range bookings, and providing accurate information on products, services, and safety procedures. As a first point of contact, the ideal candidate must demonstrate discipline, strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Welcome all guests with a warm, friendly, and professional attitude upon arrival.
• Assist new and returning visitors with check-in, waivers, and orientation materials.
• Keep the front lobby and pro shop clean, organized, and inviting.
• Communicate clearly and effectively with customers, providing guidance and recommending range services, memberships, and retail products.
• Address guest questions and concerns with professionalism and courtesy.
• Promote membership programs by explaining benefits and encouraging sign-ups.
• Drive guest engagement through gift card sales, email collection, and upselling promotions.
• Support the setup and execution of in-store promotions, seasonal campaigns, and special events.
• Build relationships with returning guests and look for opportunities to enhance their experience and loyalty.
• Manage range reservations and event registrations using online booking and scheduling tools.
• Accurately use waiver and CRM systems with attention to detail.
• Respond to guest inquiries promptly and professionally via phone, email, or in person.
• Maintain and update customer records and communication logs.
• Process payments for range fees, rentals, ammunition, targets, and merchandise using the POS system.
• Handle cash and credit card transactions accurately, including end-of-day financial reconciliation.
• Assist with inventory restocking, visual merchandising, and general retail upkeep.
• Ensure pricing accuracy and provide knowledgeable assistance on product features and recommendations.
• Help maintain a safe, clean, and well-organized environment throughout the clubhouse, including restrooms and the pro shop.
• Communicate range rules and safety procedures clearly and respectfully.
• Share guest feedback with management to support ongoing service improvements.
• Promptly report facility maintenance needs to the appropriate team members.
• Assist with organizing, registering, and scoring for leagues and events.
• Provide on-site support during tournaments, fundraisers, and group events to ensure a smooth and enjoyable customer experience.

Qualifications & Skills:

• Comfortable using technology and able to learn new systems quickly
• Strong verbal communication and customer service skills
• Capable of accurately balancing a register or till
• Physically able to bend, reach, stoop, stand, and walk for extended periods
• Able to lift and carry up to 25 pounds
• Reliable, hard-working, and attentive to detail
• Positive, team-oriented attitude with a willingness to contribute wherever needed
• Open to receiving direction and eager to learn on the job
• Basic understanding of firearm safety and range protocols (training provided)

Schedule:

This is apart-time position and we are happy to accommodate a variety of schedules. Preference will be given to candidates who have weekend availability.

Compensation:

Starting hourly wage ranges from$13.50–$15.00 per hour, based on experience, education, and technical proficiency.

Employee Benefits:

Full-time employees are eligible for a comprehensive benefits package, including:

• Health insurance after 12 months of full-time employment
• 401(k) retirement plan with up to 6% employer match after 12 months
• Paid time off (PTO)
• Generous employee discounts on range time, pro shop merchandise, firearms, and ammunition

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